Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ANNE MATTICE

Peoria

Summary

Dynamic retail leader with extensive experience, excelling in customer service and team management. Proven ability to enhance customer satisfaction and drive sales through effective training and leadership. Skilled in merchandising and building strong customer rapport, consistently achieving operational goals and optimizing store performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Shift Lead/Retail Keyholder

RC Outfitters
11.2024 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Supervised team of up to 16 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Resolved customer complaints and reported issues to senior management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented company policies consistently across all shifts.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Trained new employees on company policies, procedures, and job duties.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Assisted in the training of new employees.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.

Grill Cashier/Meat Counter

Alwan and Sons Meat Co
04.2019 - Current
  • As a grill cashier, I am responsible for moving customers quickly through our lunch line
  • I do this by doing simple math calculations in my head very quickly and being able to make change and hand off orders to the customers
  • It is also my responsibility to help prepare the salads for daily sale, as well as set up and tear down the items used for the grill set up on a daily basis
  • On our busier days, I am calculating roughly 800-1,000 transactions in about a 2-hour span
  • During the winter or on rain days when the grill is not open, I work inside behind the meat counter
  • In that position, I help assist customers in selecting the appropriate meat for their meals, also cutting various pieces of meat, as well as packaging them up
  • I also put together meat bundles at customers' requests, and prepare holiday orders
  • I have also been a part of extra events in the community like Concerts, Car shows, Band events where I take orders as well as handle the cash with no register

Sales Associate

Uniformly Perfect
Peoria
11.2021 - 04.2023
  • Greeted customers warmly, and offered assistance.
  • Kept the work area clean, organized, and free of clutter at all times.
  • Performed cleaning tasks, keeping the store neat and organized.
  • Operated the cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist them in finding merchandise.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Handled customer complaints and inquiries in a courteous, efficient manner.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Provided accurate information about products, prices, and availability, both in person and over the phone.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Tagged new merchandise for sale, and updated signs.
  • Met merchandising standards by keeping the store stocked and products faced.
  • Utilized active listening techniques to identify customer needs, and provided appropriate solutions.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Developed an in-depth understanding of the product line, and was able to effectively communicate features and benefits to customers.
  • Placed orders with reps for spring and summer orders based on store needs, new inventory, and new accessories for the spring and fall seasons, while maintaining a budget.
  • Maintained inventory records for restocking purposes.
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
  • Cultivated relationships with new and existing customers to drive sales.
  • Enticed customers with sales and promotions to boost sales.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.

Mortgage Loan Officer

PNC Bank
05.2017 - 01.2019
  • As a mortgage loan officer, I was responsible for assisting clients with obtaining the appropriate mortgage or refinance product for their specific situation
  • I did this by spending time with the clients and getting to know them and their situations
  • Being well versed in federal and state guidelines as well as company overlays helped me present the customers with the options that best suited their needs
  • Abiding by guidelines and regulations to keep timelines in check was also something that had to have close attention paid to it
  • I also was able to be a part of extensive sales training specific to mortgage loan origination, but really apply to most sales situations
  • Communication with clients as well as Real Estate partners was a crucial part of my business as well as networking to find these partners
  • My outgoing personality allowed me to network and make connections easily

Branch Sales and Service Associate

PNC Bank
07.2016 - 05.2017
  • As a BSSA, I was responsible for assisting clients with all of their banking needs
  • I was able to be an active teller and also maintain the role of a banker
  • I processed any of the transactions required of me on the teller line that include basic deposits and withdrawals, to make payments, printing statements, providing customers with money orders, cashier checks, convenience checks, and the exchange of foreign currency
  • I frequently assisted customers with opening new accounts and altering their current accounts based on their particular needs
  • I did this by utilizing the PNC conversation
  • I also took part in our Multi-Channel calling efforts each week
  • In this role, I also took on the responsibility of becoming a Vault custodian and also a custodian of both of our ATM's at this branch
  • As a BSSA, I also found myself making and retaining more and more partner relationships
  • This means that I have worked with other employees within our Mortgage and Investment sections of PNC and have had good luck with sending quality referrals to both parties
  • While in this role, I was consistently in the top producers for the region on products sold, and retention of accounts

Branch Sales and Service Representative

PNC Bank
04.2015 - 07.2016
  • As a BSSR, I was responsible for assisting clients with all of their banking needs
  • I was able to be an active teller and also maintain the role of a banker
  • I processed any of the transactions required of me on the teller line that include basic deposits and withdrawals, to make payments, printing statements, providing customers with money orders, cashier checks, and convenience checks
  • I also know ordered foreign currency and processed the foreign currency exchanges
  • My teller duties also included balancing my cash drawer and keeping overages and shortages in my drawer to a minimum
  • The banker duties that I was responsible for were opening accounts and performing any maintenance on the accounts that may be necessary while they remain open
  • I also was qualified to process lending applications and adhere to the guidelines and regulations for those applications
  • I was also required to make Multi-channel calls on a weekly basis and set appointments based on those calls
  • As a banker, I was expected to have a PNC conversation with every client that sits at my desk in order to assist in their financial goals and financial wellbeing
  • I was responsible for assisting the customers with any issues or complaints that they may have
  • In my position, I was expected to meet minimum quarterly standards for referral units
  • Since going through Platform (banker) training in July of 2015, I had consistently been on the Top Producers List weekly for our Region, and was awarded Regional Recognition for the BSSR with most units sold in the first quarter of 2016

Sales Associate Manager

Bobbie's Bridal and Savvi Formalwear
10.2014 - 04.2015
  • At Bobbie's, I was in charge of employees, pricing, and customer service; in addition, I also assisted in choosing what was ordered for gowns and accessories for the spring and fall seasons.
  • Making sure that the brides leave happy is our main goal.
  • I also priced all the new, older, and clearance-priced dresses, and kept a running inventory of the stock on hand.
  • I managed six employees here and was able to delegate tasks to the appropriate people.
  • I was also responsible for balancing the cash drawer at night and doing the bank deposits for the next day.
  • I helped organize the big bridal show put on every year, which included choosing which dresses and tuxedos to include in the show, obtaining models, setting a lineup for the models, with appropriate timing in between to allow for changes, and putting the music together for the runway show.

Customer Service Associate

Anchor Bank
02.2014 - 10.2014
  • As a CSA, I ran monetary transactions and refer clients to checking, savings, or investment specialists based on their individual needs
  • Making sure that the customer leave happy and knowing that they are invested financially in the correct accounts is part of my job, along with selling our services, running all banking transactions, buying and selling money to the vault, counting and balancing my cash drawer to the penny, issuing Official Checks, Money orders, and assisting in transfers and payments to loans
  • I also am familiar with the Cleartouch, Econiq, and Nautilus programs
  • I answered multi-line phones and transferred calls as needed

Assistant Teacher

Little Sprouts
03.2013 - 11.2013
  • At Little Sprouts, I was responsible for assisting the Lead teacher in the Infant room
  • This involved feeding, diapering, playing with, and educating children from the ages of 6 weeks to 1 year
  • In doing so I had to abide by state regulations in all aspects of the job, and also was certified in CPR and the AED machines
  • I also have classes that pertain to the WMELS (Wisconsin Model Early Learning Standards) standards held by the childcare establishment

Assistant Manager

Bobbie's Bridal and Savvi Formalwear
10.2011 - 03.2013
  • At Bobbie's, I was the Assistant Manager and was in charge of employees, pricing, and customer service
  • Making sure that the Brides left happy was our main goal
  • I also priced all the new, older, and clearance price dresses and kept a running inventory on the stock on hand
  • I managed 6 employees here and was able to delegate tasks to the appropriate people
  • In this position, I also was responsible for balancing the cash drawer at night and doing the bank deposits for the next day
  • I also helped organize the big bridal show put on every year, which included choosing which dresses and tuxedos to put in the show, obtaining models, setting a lineup for the models, with appropriate timing in between to allow for changes, and putting the music together for the runway show

Assistant Manager

Tractor Supply Company
10.2008 - 05.2011
  • I started out as an hourly employee running the cash register, as I was new to the company.
  • After 90 days, I was promoted to a Team Leader or Shift Manager, where I was then allowed to run the store by myself as an acting manager, count down the drawers in the morning and at the end of the day, do deposits, and handle money orders.
  • About a year after that, I was promoted to Assistant Manager, where I took on more responsibilities, including managing the store, managing employees, handling paperwork, overseeing P&L reports, and understanding the ins and outs of running a business.
  • I have been trained in special ordering and dealing with vendors.
  • Included in my responsibilities were writing schedules, ordering feed for the store on a weekly basis, assessing the needs of the store, looking at new items to introduce to the store, interviewing new candidates for employment, giving orientations, and dealing with all employee relations.
  • I was trained on the forklift, where I unloaded semis, moved big items around in our side yard, and loaded customers' vehicles with it.
  • I was also responsible for training and setting up the receiving area, making sure it was organized, and that all products were received and sent out correctly and in a timely manner.
  • Along with this, it was my job to make sure inventory counts were correct in the system, and if not, then I needed to adjust them.

Front End Supervisor/Return Goods & Defectives

Blain's Farm and Fleet of Morton
Morton
08.2007 - 10.2008
  • When I transferred back to Morton I ran the customer service desk, which meant that I dealt with returned merchandise, ran a multi-line phone, helped customers with directions in and outside of the store, and customer complaints or praises, and I also ran the register
  • After running the Service desk for 2 months I was promoted to a Bookkeeper or front end supervisor
  • This means that I was in charge of all of the cashiers and the person running the customer service desk which I still had to run occasionally
  • This job also included counting the drawers in the morning and after the store closes, doing change orders and bank deposits, and filling out daily schedules
  • My last year here I also took on the responsibility of the Return Goods/Defective Returns
  • In this position, I dealt with vendors with faulty or damaged merchandise
  • I had to add and remove inventory from the computer and I also did a lot of shipping back to vendors using FedEx, UPS, USPS, and a few different freight services
  • I also dealt with POs, variances/missing products

Price Coordinator

Blain's Farm and Fleet of Waukesha
Waukesha
07.2005 - 08.2007
  • I was hired as a cashier and quickly excelled at the customer service desk
  • Here I took care of customers whatever their needs be: Answering a multi-line phone, returns, complaints, encouragement, directions, and getting them through the checkouts quickly
  • I was then asked to take a job as a Price Coordinator in which I dealt with all of the pricing in the store
  • Making sure all the Ads were set and taken down on time, and making sure every item had adequate pricing by weekly random scanned sections of the store and pick lists from departments
  • In this job, I also made labels for any price changes that we had

Cashier

Blain's Farm and Fleet of Morton
Morton
03.2004 - 11.2004
  • When I started here I was a cashier
  • Taking care of the customers and basic money handling was my job
  • I excelled at customer service

Education

Certification - Personal Trainer Candidate

NASM
02.2025

ELEMENTARY EDUCATION -

ILLINOIS CENTRAL COLLEGE
US
12.2012

GENERAL EDUCATION -

UNIVERSITY OF WISCONSIN- WAUKESHA
US
12.2006

Skills

  • Customer service
  • Verbal communication
  • Written communication
  • Retail management
  • Training
  • Leadership
  • Planograms
  • Merchandising
  • Networking
  • Building customer rapport

Certification

CPR Certified, 06/2023

References

References available upon request.

Timeline

Shift Lead/Retail Keyholder

RC Outfitters
11.2024 - Current

Sales Associate

Uniformly Perfect
11.2021 - 04.2023

Grill Cashier/Meat Counter

Alwan and Sons Meat Co
04.2019 - Current

Mortgage Loan Officer

PNC Bank
05.2017 - 01.2019

Branch Sales and Service Associate

PNC Bank
07.2016 - 05.2017

Branch Sales and Service Representative

PNC Bank
04.2015 - 07.2016

Sales Associate Manager

Bobbie's Bridal and Savvi Formalwear
10.2014 - 04.2015

Customer Service Associate

Anchor Bank
02.2014 - 10.2014

Assistant Teacher

Little Sprouts
03.2013 - 11.2013

Assistant Manager

Bobbie's Bridal and Savvi Formalwear
10.2011 - 03.2013

Assistant Manager

Tractor Supply Company
10.2008 - 05.2011

Front End Supervisor/Return Goods & Defectives

Blain's Farm and Fleet of Morton
08.2007 - 10.2008

Price Coordinator

Blain's Farm and Fleet of Waukesha
07.2005 - 08.2007

Cashier

Blain's Farm and Fleet of Morton
03.2004 - 11.2004

Certification - Personal Trainer Candidate

NASM

ELEMENTARY EDUCATION -

ILLINOIS CENTRAL COLLEGE

GENERAL EDUCATION -

UNIVERSITY OF WISCONSIN- WAUKESHA

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