Summary
Overview
Work History
Education
Skills
Timeline
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ANNA PERELMAN

Principal Technical Content Developer | Information Architect

Summary

Decades of experience owning end-to-end documentation strategy for complex software products, from start-up to enterprise.

Proven ability to develop, write, and maintain user-focused product documentation, including guides, release notes, APIs, and help systems, in close collaboration with Product, Engineering, QA, and Core Teams.

Expert in defining documentation program, standards, style guides, workflows, and architecture, with a strong focus on user experience, just-in-time information delivery, and data visualization.

Extensive leadership experience mentoring writers, automating processes, and translating deeply technical and developer-facing systems into clear, user-friendly, and accessible content.

Overview

29
29
years of professional experience
4
4
Languages

Work History

Lead GenAI Researcher

Home Office
01.2023 - Current
  • Explored how GenAI changes documentation strategy, onboarding, and trust in technical content development.
  • Experimented hands-on with GPTs, LLMs, agents, and AI tools, with focus on safe adoption and documentation strategy.

Team Leader

Dell Technologies
01.2021 - 01.2023
  • Owned the documentation strategy and execution for Dell's flagship UI, in a very agile environment.
  • Onboarded, led, trained, and mentored team of technical writers.
  • Cut time spent on documentation cycles in half by streamlining all program activities through one dashboard.
  • Ensured updates were field-driven by developing a Competitive Benchmark Analysis (CBA) template and process.
  • Made the API docs available online, usable, manageable, and complete, while eliminating Dev technical debt.
  • Pioneered Digital Adoption Platform (DAP), pushed Proof of Concept (PoC) to global content developers.
  • Lowered Support Matrix churn by 95%, collaborating cross-BU.
  • [Work Samples] [Documentation] [API docs before] [API docs after]

Principal Content Developer

EMC | Dell EMC
01.2008 - 01.2021
  • Managed the documentation of the RecoverPoint disaster recovery software built-into PowerEdge servers.
  • Improved product UX with language reviews and UI design in the product code.
  • Reduced support costs by designing in the box end-to-end deployment posters.
  • Empowered PM, Pre-sales, and partners by equipping them with walkthroughs, PPTs, CBAs, and diagrams.
  • Saved team hours with each release by developing a push-button publication process.
  • Reduced translation costs by 40% by single-sourcing content.
  • Won multiple global innovation competitions.
  • [Work Samples] [Documentation] [VMware AWS Cloud Solution] [PoC] [PoC2] [FINAL] [RIZZ]

Documentation Manager

WebCollage | Ness Technologies
01.2005 - 01.2007
  • Solely responsible for internal and customer-facing SaaS documentation. Ness required high-level security clearance.
  • Impacted sales by developing a comprehensive set of marketing brochures used in the field.
  • Saved most documentation costs by using Plone, a Python-driven open-source wiki.
  • [Work Samples]

Technical Writer | Education Specialist

Jacada
01.1999 - 01.2004
  • Developed training materials for system integration, service automation, and web for legacy systems.
  • [Work Samples]

Head Trainer | CAD Consultant

Autodesk | Consulting For Architects, Inc.
01.1997 - 01.1999
  • Taught Autodesk certification courses to professionals and other trainers. Led solution workshops for customers.
  • Re-wrote and re-designed the training materials for AutoCAD and 3D Studio.

Education

JAVA Programming

John Bryce
Tel Aviv, Israel

Practical Engineer of Architecture

Ort Technicom
Givatayim, Israel

Technical Writer

MicroType
Herzeliya, Israel

Skills

Agile program management: Confluence, JIRA, MindManager

Timeline

Lead GenAI Researcher

Home Office
01.2023 - Current

Team Leader

Dell Technologies
01.2021 - 01.2023

Principal Content Developer

EMC | Dell EMC
01.2008 - 01.2021

Documentation Manager

WebCollage | Ness Technologies
01.2005 - 01.2007

Technical Writer | Education Specialist

Jacada
01.1999 - 01.2004

Head Trainer | CAD Consultant

Autodesk | Consulting For Architects, Inc.
01.1997 - 01.1999

JAVA Programming

John Bryce

Practical Engineer of Architecture

Ort Technicom

Technical Writer

MicroType
ANNA PERELMANPrincipal Technical Content Developer | Information Architect