AnnaMarie Grisafe-Pont
Roxana
Summary
A seasoned leader with over 5 years of diverse experience in client services, strategic planning, and team management. Excelled in senior roles, optimizing service delivery, driving growth, and fostering stakeholder relationships. Proven ability to collaborate with executive leadership, enhance operational efficiency, and guide teams to exceed organizational goals. Passionate about community engagement, organizational culture, and mission-driven work, seeking to contribute to an impactful, growth-oriented leadership role.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
1st Phorm International
10.2023 - Current
- Provide administrative support to senior leadership by managing executive schedules and calendars and preparing detailed reports
- Engage with clients across multiple channels, ensuring client satisfaction and fostering long-term relationships
- Compile data and track performance to support business strategy
- Maintain and update critical business documents
Senior Account Executive (Remote)
Echo Global Logistics
10.2021 - 10.2023
- Managed key client relationships, ensuring high-quality communication and service delivery
- Achieved significant account growth, securing a 30% increase in sales and over $2M in new contracts
- Partnered with cross-functional teams to drive operational improvements, reducing client costs by 15%
- Enhanced service quality through collaborative efforts with team members across various departments
- Contributed to sustaining high client satisfaction, evidenced by a 95% retention rate
- Addressed client needs proactively, leading to strengthened trust and continued business partnerships
- Streamlined service delivery processes, resulting in more efficient client and carrier interactions
Personal Trainer
The Exercise Coach
03.2021 - 09.2021
- Built strong relationships with clients, creating tailored programs to meet their individual needs
- Fostered a supportive environment, promoting engagement and maintaining accurate client records
Office Manager
Active Health KC
05.2020 - 02.2021
- Streamlined office operations, and managed client communications, appointment scheduling, and patient records. Facilitated seamless doctor-client interactions, enhancing overall quality of service
- Filed insurance claims and efficiently managed patients' account balances
Education
Bachelor’s Degree - Psychology
University of Kansas
Lawrence, KS12.2022
Skills
- Leadership
- Strategic Planning
- Project Management
- Problem-Solving
- Database Management
- Microsoft Office and Outlook
- Communication
- Project Coordination
- Data Analysis
- 85 wpm typing
Timeline
Customer Service Representative
1st Phorm International
10.2023 - Current
Senior Account Executive (Remote)
Echo Global Logistics
10.2021 - 10.2023
Personal Trainer
The Exercise Coach
03.2021 - 09.2021
Office Manager
Active Health KC
05.2020 - 02.2021
Bachelor’s Degree - Psychology
University of Kansas
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