Annalese Corwin
Springfield
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Caregiver
Private Individual
03.2021 - Current
- Clean house, run errands, laundry, and weekly grocery shopping
- Make and serve meals that meet dietary needs.
- Transport to and from medical appointments with safety and efficiency.
- Provid compassionate and patient-focused care to cultivate well-being.
Dispensary Agent
Maribis
10.2019 - 05.2025
- Assisted medical use patients with MCPP and OAPP applications, renewals and extensions.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
CHAMPS SPORTS
07.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
ACCOUNT BILLING
MEMORIAL MEDICAL CENTER
03.2017 - 05.2018
- Maintained accurate records of patient accounts, payments and payment plans.
- Reviewed billing problems, researched issues, and resolved concerns.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
Merchandising Manager
DOLLAR TREE
07.2012 - 08.2015
- Optimized store displays and appearance via strategic merchandising.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Assistant Manager
CITI TRENDS
03.2011 - 03.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cash Office Supervisor
LOWE’S HOME IMPROVEMENT
11.2009 - 03.2011
- Performed accurate balancing of all receipts and transactions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Traced back specific cash transactions to origins.
- Made daily cash deposits to company bank.
- Operated photocopy machine, cash register and other office equipment.
Education
HIGH SCHOOL DIPLOMA -
Mount Pulaski High School
Mount Pulaski, IL05.2008
Skills
- Customer Relations
- Order processing
- Multitasking and organization
- Staff Management
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
Accomplishments
- Process Improvement
- Created new departmental procedures manual
- Assessed organizational training needs
- Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Caregiver
Private Individual
03.2021 - Current
Dispensary Agent
Maribis
10.2019 - 05.2025
ACCOUNT BILLING
MEMORIAL MEDICAL CENTER
03.2017 - 05.2018
Assistant Manager
CHAMPS SPORTS
07.2015 - 02.2020
Merchandising Manager
DOLLAR TREE
07.2012 - 08.2015
Assistant Manager
CITI TRENDS
03.2011 - 03.2012
Cash Office Supervisor
LOWE’S HOME IMPROVEMENT
11.2009 - 03.2011
HIGH SCHOOL DIPLOMA -
Mount Pulaski High School
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