Annai'D Leonard
Chicago
Summary
Experienced with customer service and call center positions. Looking for a full time position in both fields or other. Obtained a 20 hour unarmed certificate and valid PERC card and current drivers license. I’m very dependable and great with people. Authorized to work in the US for any employer. Willing to relocate: Anywhere
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Avis Budget Group
Midway, IL
07.2025 - 10.2026
- Check in cars.
- Put cars on the ready line for preferred customers
- Help customers with booking
- Cleaning and driving cars to right location.
- Make note of problems with cars.
Customer Service Representative
Amplifi loyalty
Naperville, IL
07.2023 - 05.2025
- Redeeming points for credit card holders.
- Verifying accounts and placing orders.
- Speaking with customers
- Helping customers with email support.
- Navigating customers through websites and explaining the point system.
Collections Specialist
Dovenmuehle Mortgage, Inc.
Aurora, IL
06.2018 - 08.2021
- 90 inbound calls and sometimes outbound calls for call backs.
- Verifying and taking payments for mortgage balance or overdue payments.
- Coding and notating customer Accounts.
- Using different software and services screens at once.
- Calculating payment when needed and working with load mitigation
Education
Office administration - High school diploma
Paul Simon Chicago job corps
Chicago, IL05.2017
Skills
- Microsoft Word
- 50 wpm
- Collection specialist
- English
- Cashier
- Cleaning
- Restaurant
- Attention to detail
- Phone customer
- Stocking
- Microsoft Excel
- Basic math
- Call Center (3 years)
- Customer service
- Communication skill
Certification
- 20 hour unarmed certificate Present
- PERC Card April 2026 to May 2031 Perc card
- Food Handler Certification December 2025 to December 2028 Food handler certificate
- ServSafe
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Avis Budget Group
07.2025 - 10.2026
Customer Service Representative
Amplifi loyalty
07.2023 - 05.2025
Collections Specialist
Dovenmuehle Mortgage, Inc.
06.2018 - 08.2021
Office administration - High school diploma
Paul Simon Chicago job corps