Anna Helena Berezovski
Customer Success Manager
Tel Aviv
Summary
Enthusiastic customer success manager with great people skills, Strong communication and interpersonal skills, providing solutions and delivering exceptional service. Strong ability to work effectively in a fast-paced, high-pressure environment. Trustworthiness and loyalty are key principles in my work approach. Seeing the big picture and pay attention to the small details.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager
Upperate
6 2023 - Current
- Proven ability to cultivate client relationships to maximize revenue streams.
- Successfully managed portfolio of 40 high-value clients, consistently surpassing revenue targets.
- Collaborated effectively with cross-functional teams to optimize monetization strategies.
- Expert at analyzing data and implementing data-driven improvements.
- Meticulously organized in managing accounts, budgets, and timelines.
- Addressed problems with accounting, billing, and service delivery to maintain client's satisfaction.
Special Service/ Ground Attendant
El-Al Airlines
05.2018 - 05.2023
- Provide high level customer service, including addressing passenger concerns or questions they may have.
- Achieved high customer retention rate, resulting in increased revenue for the company.
- Reduced customer complaints by 50% through effective troubleshooting and problem-solving.
Customer Success Manager
Bank Leumi
01.2016 - 04.2018
- In charge of onboarding program for new customers, resulting in 10% reduction in customer onboarding time.
- Successfully managed portfolio of customers, resulting in increased revenue and customer retention.
- Build and maintain strong relationships with key stakeholders, including executive leadership and external partners.
- Analyzed customer data and identified trends to improve service and sales strategies.
Education
Bachelor of Science - International Relations
Tel Aviv University
10.2016 - 09.2019
Skills
Client Relations
undefinedTimeline
Special Service/ Ground Attendant
El-Al Airlines
05.2018 - 05.2023
Bachelor of Science - International Relations
Tel Aviv University
10.2016 - 09.2019
Customer Success Manager
Bank Leumi
01.2016 - 04.2018
Account Manager
Upperate
6 2023 - Current
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