Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annabella Hernandez

Elk Grove Village

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

2
2
years of professional experience

Work History

Receptionist

Ava Nail Bar
Schaumburg
11.2024 - Current
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintain daily calendars, set appointments with clients and act as assistant in the salon.

Call Center Representative

Rosatis
Addison
04.2023 - 11.2024
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

Associate of Applied Science - Nursing

William Rainey Harper College
Palatine, IL
12-2027

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
02-2025

Skills

  • Client communication
  • Time management
  • Call answering and routing
  • Organization skills
  • Scheduling appointments
  • Task prioritization

Timeline

Receptionist

Ava Nail Bar
11.2024 - Current

Call Center Representative

Rosatis
04.2023 - 11.2024

Associate of Applied Science - Nursing

William Rainey Harper College

High School Diploma -

Elk Grove High School
Annabella Hernandez