Yoga
Anna Zusmanovskaya
Rosh Haayin
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Hop A Tour Ltd
Ramat Gan
04.2020 - 02.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
Project Manager
Yogasfly
Kiev
03.2019 - 10.2019
- Developed idea and philosophy of project
- Set project goals and objectives and ways to achieve them
- Assembled and led synchronized, cohesive team
- Developed detailed timeline for each project division
- Lead and maintained schedules to ensure that key milestones were being met at every phase
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines
News Anchor
Crypto Online Media
Kiev
08.2018 - 03.2019
- Delivered daily crypto news for blockspoint.com
- Wrote news pieces for online publication, coordinating images and layout
- Investigated breaking news headlines and fact-checked stories
- Organized material, determined area of emphasis according to prescribed editorial style
Website Editor
Crypto Online Media
Kiev
12.2017 - 03.2019
- Led team of 15 staff writers in production of content for daily news at online crypto media
- Proofread and evaluated final copy to verify content aligned with established guidelines
- Provided constructive editorial feedback to writers
- Hired, trained, and provided daily direction for employees
- Supported marketing programs and campaigns with content
Customer Support & Financial Department Manager
B2C Platform
Kiev
01.2017 - 12.2017
- Lead team of 6 support members
- Tested software to identify issues and make necessary modifications
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Developed standard operating procedures and document workflows for current and future process steps
- Researched and integrated Payment Service Providers
- Provided accurate monthly transaction reports
- Educated customers about billing, payment processing and support policies and procedures
- Maintained up-to-date knowledge of product and service changes
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
Manager of Customer Service
Mars Tourism And Leasure
Jerusalem
03.2015 - 01.2017
- Supervised team of 8 front desk agents
- Created training guides to improve guest experience, hired and trained new employees
- Assisted customers via phone each day
- Handled guest complaints to maintain high guest satisfaction rates
Front Desk Representative
Inbal Hotel
Jerusalem
03.2014 - 03.2015
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Entered customer data using Optima software
- Maintained transaction security checking payment cards against ID
Education
Course - Media And Journalism
Ariel University
Ariel, Israel 06.2013 - 11.2013
Master of Education - Linguistics
Ulyanovsk State Pedagogical University
Ulyanovsk, Russia 09.2008 - 06.2013
Skills
Social perceptiveness
Activity organization
Complaint resolution
Employee training
Time management
Credit and cash payments
Staff mentoring & leadership
Work flow planning
Interests
Psychology
Product Management
Timeline
Operations Manager
Hop A Tour Ltd
04.2020 - 02.2021
Project Manager
Yogasfly
03.2019 - 10.2019
News Anchor
Crypto Online Media
08.2018 - 03.2019
Website Editor
Crypto Online Media
12.2017 - 03.2019
Customer Support & Financial Department Manager
B2C Platform
01.2017 - 12.2017
Manager of Customer Service
Mars Tourism And Leasure
03.2015 - 01.2017
Front Desk Representative
Inbal Hotel
03.2014 - 03.2015
Course - Media And Journalism
Ariel University
06.2013 - 11.2013
Master of Education - Linguistics
Ulyanovsk State Pedagogical University
09.2008 - 06.2013