ANNA WASZAK
lake bluff
Summary
Detail-oriented Office Manager with proven expertise in communication, organizational skills, and conflict resolution. Committed to enhancing patient care and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
TLC Pain Management
Rolling Meadows
06.2012 - Current
- Managed daily office operations to support patient care and staff efficiency.
- Coordinated appointment schedules for patients and healthcare providers effectively.
- Oversaw medical records management to ensure compliance with regulations.
- Facilitated communication between clinical staff and patients for seamless service.
- Implemented office procedures to enhance workflow and patient experience.
- Maintained inventory of office supplies to support operational needs consistently.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer complaints or answered customers' questions.
Patient Care Technician/Health Unit Coordinator
Northwestern Hospital
McHenry
01.2008 - Current
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collaborated with healthcare staff to ensure safe, quality patient care.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Facilitated interdepartmental communication to enhance team collaboration.
Education
High School Diploma -
Libertville High School
Libertyville, IL06-1996
Skills
- Strong and professional communication skills
- Customer service
- Conflict resolution
- Organizational skills
- Administrative support
- Able to multi - task
- Dedicated
- Trustworthy
- Conscientious
- Hard working
- Handles multiple calls "like a musical conductor"per Dr Skinner
- Speaks and writes fluent Polish
Languages
Polish
Professional
Certification
- Certified Nurses Assistant
- CPR certified
Timeline
Office Manager
TLC Pain Management
06.2012 - Current
Patient Care Technician/Health Unit Coordinator
Northwestern Hospital
01.2008 - Current
High School Diploma -
Libertville High School