Summary
Overview
Work History
Education
Skills
Timeline
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Anna Walsh

Orland Park

Summary

Dynamic and results-driven professional with experience as a Shift Lead Manager at Culver's Restaurant. Proven ability in team collaboration and effective problem resolution, enhancing customer satisfaction. Skilled in inventory management and sales strategies, consistently fostering a positive environment while training staff and implementing safety protocols. Punctual and reliable, committed to excellence.

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Personable and resourceful professional with knack for leading teams and fostering positive work environment. In-depth understanding of operational workflows and adept at managing schedules and inventory control. Committed to driving team performance and achieving outstanding results.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Culver's Restaurant
08.2022 - 04.2024
  • Assisted in daily operations by coordinating team schedules and delegating tasks effectively.
  • Learned company policies and procedures to ensure compliance during shifts.
  • Supported inventory management through accurate tracking and reporting of stock levels.
  • Implemented safety protocols to maintain a secure work environment for all staff members.
  • Trained new employees in operational processes, fostering a collaborative team atmosphere.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Teacher's Assistant

St. John Fisher School
08.2024 - 05.2025
  • Assisted in lesson planning and curriculum development to enhance student engagement.
  • Facilitated small group instruction, catering to diverse learning needs of students.
  • Developed and maintained educational materials, ensuring alignment with teaching objectives.
  • Enhanced student understanding by using various teaching methods tailored to individual learning styles.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.

Summer Camp Counselor

Mary Sears Children Academy
06.2024 - 08.2025
  • Supervised daily camp activities, ensuring safety and engagement among participants.
  • Monitored individual camper progress, providing support and feedback as needed.
  • Implemented safety protocols during outdoor activities to minimize risks and ensure compliance.
  • Facilitated conflict resolution among campers, promoting a positive community environment.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Supported children by actively listening and offering encouragement.

Barista

7Brew
09.2025 - Current
  • Managed daily inventory and restocked supplies to ensure efficient operations.
  • Created specialty drinks and enhanced menu offerings based on customer feedback.
  • Maintained cleanliness and organization of workstation and dining area.
  • Implemented upselling techniques, increasing average transaction value during shifts.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

No Degree - Aerospace Engineering

Iowa State University
Ames, IA
05-2029

High School Diploma -

Marist High School
Chicago, IL
05-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Effective problem resolution
  • Team collaboration and leadership
  • Critical thinking
  • Relationship building
  • Sales strategies
  • Punctual and reliable

Timeline

Barista

7Brew
09.2025 - Current

Teacher's Assistant

St. John Fisher School
08.2024 - 05.2025

Summer Camp Counselor

Mary Sears Children Academy
06.2024 - 08.2025

Shift Lead Manager

Culver's Restaurant
08.2022 - 04.2024

No Degree - Aerospace Engineering

Iowa State University

High School Diploma -

Marist High School
Anna Walsh