Anna Scimeca
Elmwood Park
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Select medical
Chicago
06.2019 - Current
- Provided excellent customer service by effectively communicating with patients, families, staff.
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
- Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
- Documented information in patient charts.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments for Select Medical and updated accounts to reflect balance changes.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Maintained daily calendars, set appointments with clients.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Verify insurances
- Scheduling patients
- Assisted patients with completing forms and verifying insurance coverage.
- Verified insurance information to ensure accurate billing processes.
- Trained new staff on scheduling procedures and software usage.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
Receptionist
LA Fitness International
Melrose Park
10.2015 - 08.2017
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments for LA Fitness and updated accounts to reflect balance changes.
- Screened and verified visitors for identification.
Education
High School -
Elmwood Park High School
River Grove, ILSkills
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Business operations understanding
- Meticulous and organized
- Organization and efficiency
- Flexible
- Tech-savvy
- Service-oriented mindset
- Multitasking ability
- Data entry
- Multitasking and prioritization
- Professional and polished presentation
Timeline
Patient Service Specialist
Select medical
06.2019 - Current
Receptionist
LA Fitness International
10.2015 - 08.2017
High School -
Elmwood Park High School