Anna Picton
Brookfield
Overview
5
5
years of professional experience
3
3
Certification
Work History
Sales Representative
L.L. Bean
Oakbrook, Illinois
11.2025 - Current
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend changes to meet trends.
- Recorded and maintained accurate records in customer database.
- Fielded customer complaints and facilitated negotiations, conflict resolution and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Packed, processed, and staged shipment and pickup orders.
- Executed closing procedures for registers and accurately completed bank deposit documentation.
- Contributed to floor sets and creating displays to showcase products to meet quotas.
Events & Program Instructor
Brookfield Parks and Recreation
Brookfield, Illinois
05.2021 - Current
- Taught and wrote curriculums for programs aimed at promoting physical fitness and creative expression through various disciplines such as art, gymnastics, dance, and music.
- Contributed to community events such as free concerts in the park with set-up, take-down and customer service booth.
- Collaborated with other recreation staff in developing new recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Race Day Volunteer
Chicago Event Management
Chicago, IL
10.2025 - 10.2026
- Stood at the entrances of my assigned corral to verify that each participant’s race bib matches the designated corral letter/pace.
- Directed traffic and instruct runners to enter only at the back of the corral.
- Guided participants to the official start line,.
- Communicate conditions to the Race Operations Team.
- Assisted with street clean-up and clothing donations post run.
Youth Librarian Assistant
Westchester Public Library
Westchester, Illinois
04.2022 - 12.2025
- Handled check-in and check-out of library books and materials at circulation desk.
- Trained in Swann, SAM, printing services, and circulation systems.
- Coordinated large-scale events (300+ attendees) with registration, set-up, logistics, and coordination.
- Developed program lesson plans and led youth programs and storytime.
- Assisted patrons with operation of library printers, and computers.
- Kept library shelves organized according to Dewey Decimal System and alphabet.
- Answered patron questions in-person or by phone regarding library services and resources.
- Supervised volunteers during assigned tasks, providing guidance and support as needed.
- Collaborated with librarians on special projects, effectively meeting deadlines and achieving project goals.
Social Media Director
Her Campus
Rock Island, Illinois
08.2024 - 08.2025
- Managed a structured content calendar, coordinated a communications team, and promoted key campus events, initiatives, and fundraisers.
- Collaborated with marketing and events teams and external partners, including brands such as Prada, to support promotional and outreach campaigns.
- Created and scheduled high-quality content four days per week, driving consistent follower growth across social media platforms.
Education
Associate of Science - Business Management
College of DuPage
Glen Ellyn, IllinoisCertification
- Mandated Reporter DCFS
- Certified CPR, Red Cross 2026
- Microsoft Excel, Linked in Learning
Accomplishments
- Boosted Instagram engagement by 35,000+ views - highest recorded in my college chapter history - through strategic content planning and trend-awareness.
- Dean's List recipient for four consecutive semesters at Augustana College.
- Dean's List recipient at College of DuPage following transfer.
Timeline
Sales Representative
L.L. Bean
11.2025 - Current
Race Day Volunteer
Chicago Event Management
10.2025 - 10.2026
Social Media Director
Her Campus
08.2024 - 08.2025
Youth Librarian Assistant
Westchester Public Library
04.2022 - 12.2025
Events & Program Instructor
Brookfield Parks and Recreation
05.2021 - Current
Associate of Science - Business Management
College of DuPage