Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Nielsen

Mokena

Summary

Dynamic customer service professional with a proven track record at The Candle Vault, excelling in cash handling and customer satisfaction. Recognized for maintaining composure in high-pressure situations while effectively resolving customer concerns. Skilled in payment processing and fostering a welcoming environment, ensuring repeat business and positive experiences.

Overview

2
2
years of professional experience

Work History

Customer Service, Cashier, Candle Maker

The Candle Vault
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Instructing customers on how to make candles.
  • Supervising candle parties.
  • Stock shelves
  • Make Candles

Cashier, Team Member

Oberweiss
02.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked Drive Through

Education

No Degree - Nursing

Lewis University
Romeoville, IL
05-2028

High School Diploma -

Lincoln-Way Central High School
New Lenox, IL
05-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Product knowledge
  • Customer focus
  • Payment processing
  • Merchandise restocking
  • Time management
  • Attention to detail
  • Multitasking and organization

Timeline

Customer Service, Cashier, Candle Maker

The Candle Vault
09.2024 - Current

Cashier, Team Member

Oberweiss
02.2023 - 03.2024

No Degree - Nursing

Lewis University

High School Diploma -

Lincoln-Way Central High School

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Anna Nielsen