Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Anna McConnell

Chicago

Summary

Flexible team contributor committed to enhancing skills and driving shared success

Overview

5
5
years of professional experience

Work History

Patient Services Coordinator

Illinois Bone and Joint Institute
Mchenry
03.2024 - 09.2024
  • Communicate professionally with patients, healthcare providers, and insurance representatives to facilitate seamless service delivery, and issue resolution.
  • Perform front-desk administrative functions, including accurate data entry, patient record maintenance, payment processing, and documentation using EMR systems, such as Epic.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and patient scheduling software for managing appointments, calendars, and workflow coordination.
  • Experienced in insurance verification, resolving claim discrepancies, and coordinating patient billing and authorizations to ensure accurate reimbursement.

Lead Baker | Operations Associate Manager

Handmade Pie Company
Houston
05.2022 - 12.2024
  • Managed daily operations while resolving internal and external challenges to streamline processes and boost efficiency.
  • Managed employee training, optimized high-volume production processes, and maintained accurate inventory control.
  • Collaborated in cross-functional meetings to align production targets, improve workflow, and support team accountability.
  • Coordinated inbound and outbound logistics, ensuring shipment accuracy, timely delivery, and adherence to security protocols.
  • Enforced strict compliance with food safety guidelines and sanitation regulations to maintain quality and regulatory standards.

Certified Nursing Assistant

Fair Oaks Health Care Center
Crystal Lake
01.2020 - 04.2022
  • Efficiently prioritize and manage multiple administrative and clinical support tasks in fast-paced healthcare settings.
  • Professionally communicate and coordinate with patients, families, healthcare providers, and administrative teams to ensure clear, timely information flow, and support efficient care delivery.
  • Manage accurate patient documentation and Electronic Medical Records (EMR), while efficiently coordinating admissions, discharges, and appointment scheduling to support smooth healthcare operations.

Education

Bachelor of Science - Business Administration

DePaul University
Chicago, Illinois
06.2026

Associate of Science -

Mchenry County College
Crystal Lake, Illinois

Skills

  • Efficient time management
  • Strong verbal and written communication
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Cross-functional teamwork
  • Analytical problem-solving
  • Strong attention to detail

Timeline

Patient Services Coordinator

Illinois Bone and Joint Institute
03.2024 - 09.2024

Lead Baker | Operations Associate Manager

Handmade Pie Company
05.2022 - 12.2024

Certified Nursing Assistant

Fair Oaks Health Care Center
01.2020 - 04.2022

Bachelor of Science - Business Administration

DePaul University

Associate of Science -

Mchenry County College

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Anna McConnell