Anna Lusch
Alma
Summary
Background includes extensive experience in customer service roles, focusing on patient interaction and support. Skilled in managing schedules and coordinating follow-up visits, ensuring seamless operations within healthcare settings. Engaged with clients to provide personalized consultations, enhancing their overall experience and satisfaction. Maintained high standards of cleanliness and sanitation, contributing to a safe environment for both clients and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Boho Chic Clinique
Effingham
12.2023 - Current
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Cosmetologist
Cut Loose
Vandalia
05.2022 - 12.2022
- Advised clients on how to maintain their new hairstyles at home.
- Managed appointments through scheduling software program.
- Provided consultations to clients on beauty treatments, products and services.
- Engaged with customers by providing friendly conversation during services.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Sandwich Artist
SUBWAY®Restaurants
Farina
09.2019 - 07.2021
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Organized inventory for efficient restocking of products.
- Stocked shelves with products and supplies.
- Followed established procedures for handling money transactions accurately.
- Replenished condiments and other supplies at front counter areas.
- Maintained cleanliness of work area throughout shift.
- Greeted customers and provided product knowledge.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Cosmetology Certification - Cosmetologist
The Royal Scool
Effingham , Illinois05-2022
High School Diploma -
South Central
Farina, IL05-2021
Skills
- Patient scheduling
- Treatment planning
- Customer service
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Multitasking and organization
- Professional telephone demeanor
- Positive and professional
- Calm demeanor
Certification
- Cosmetology License
References:
- Tara McAllaster (217-549-3563)
- Caitlin McDowell (618-367-4518)
Timeline
Patient Care Coordinator
Boho Chic Clinique
12.2023 - Current
Cosmetologist
Cut Loose
05.2022 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
09.2019 - 07.2021
Cosmetology Certification - Cosmetologist
The Royal Scool
High School Diploma -
South Central