Anna Lugge
Freeburg
Summary
Dedicated professional with a strong background in delivery, customer service, and youth mentorship. Demonstrated ability to foster positive relationships and enhance customer satisfaction through exceptional communication and problem-solving skills. Passionate about creating impactful experiences for youth, with a strong commitment to their development and well-being. Capable of adapting to dynamic environments while thriving in managing multiple tasks.
Overview
4
4
years of professional experience
Work History
Full-service Shopper
Instacart
06.2023 - Current
- Performs effectively in self-directed work environment, managing day-to-day operations and decisions.
- Reviews customer orders closely to locate desired items and checks app regularly to identify changes.
- Delivers items to customers on desired schedules by managing time efficiently and planning effective routes.
- Showcases exceptional multitasking abilities in managing various shopping tasks, from identifying high-demand products to coordinating delivery schedules.
- Expedites checkout processes by organizing purchases effectively on conveyor belt and utilizing digital payment options when available.
- Enhances store familiarity, enabling swift navigation and timely completion of orders.
- Selects correct products based on customer needs, product specifications and applicable regulations.
- Strengthens customer trust and loyalty through clear communication.
- Accurately completing 2-4 orders/deliveries at once.
Warehouse and Driver
Beloman
05.2022 - 07.2025
- Ensuring timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Operates stake trucks to deliver HVAC installs to technicians.
- Upholds high standards of cleanliness within vehicle''s interior/exterior appearance, providing professional image for company at all times.
- Maintaining professional and friendly demeanor during deliveries to uphold company reputation.
- Maintaining safe environment while securing loads with heavy equipment.
- Loads and secures items in trucks to avoid damage to parcels during delivery.
- Efficiently maintaining 3-4 deliveries in timely manner.
Hockey Camp Counselor
Roesey
05.2023 - 05.2024
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Developed personalized training plans to enhance individual player skills and performance.
- Coordinated team-building exercises to foster cooperation and sportsmanship among campers.
- Improved communication between staff members, enabling better coordination during daily operations of the camp.
- Implemented feedback mechanisms to assess camper satisfaction and program effectiveness.
- Created a lasting positive impact on campers by serving as a role model and mentor both on and off the ice.
Delivery Driver
Pura Express, Inc.
09.2021 - 05.2022
- Delivered specialty medication to patients' residence, clinics, and hospitals.
- Documented mileage, deliveries, pickups, and customer issues.
- Took available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Deliveries made on time within 100 mile radius.
Education
Degree Expected 05/2027 -
Elmira College
Elmira, NYHigh School Diploma -
Freeburg Community High School
Freeburg, IL05.2023
Joliet Catholic Academy
Joliet, ILSkills
- Leadership
- Patience and empathy
- Time management
- Coaching experience
- Customer Service
- Tech-Savvy and App Navigation
- Heavy Equipment Operation
Accomplishments
- Elected Assistant Captain of the AAA St. Louis Lady Blues (2020-2021 & 2022-2023)
- Awarded the Most Valuable Offensive Player of the Year Athletic Award (2020-2021)
- Awarded the Playmaker Athletic Award (2022-2023)
Timeline
Full-service Shopper
Instacart
06.2023 - Current
Hockey Camp Counselor
Roesey
05.2023 - 05.2024
Warehouse and Driver
Beloman
05.2022 - 07.2025
Delivery Driver
Pura Express, Inc.
09.2021 - 05.2022
Degree Expected 05/2027 -
Elmira College
High School Diploma -
Freeburg Community High School
Joliet Catholic Academy