Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anna Leso

Anna Leso

Skokie,IL

Summary

Dynamic hospitality professional with a proven track record at Roka Akor, excelling in conflict resolution and positive guest interactions. Recognized for maintaining professionalism under pressure while enhancing guest experiences. Skilled in efficient seating management and fostering a friendly atmosphere, dedicated to creating memorable first impressions in high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress

Don Julio Cafe
03.2025 - 08.2025
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Team Member

Dunkin' Donuts
09.2023 - 11.2024
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Hostess

Roka Akor
08.2022 - 05.2023

Energetic and polished hospitality professional with proven experience delivering exceptional guest service in upscale dining environments. Adept at managing high-volume reservations, warmly greeting guests, and coordinating efficient seating flow to enhance the overall dining experience. Recognized for maintaining professionalism under pressure, strong communication skills, and a welcoming demeanor that reflects the elevated standards of Roka Akor. Dedicated to creating memorable first impressions and supporting seamless front-of-house operations.

Education

High School Diploma -

Niles West High School
Skokie
12-2022

Skills

  • Conflict resolution
  • Positive Guest Interactions
  • Friendly and Professional Demeanor
  • Interpersonal Communication

Certification

Food Handler


Languages

Russian
Native or Bilingual
Spanish
Limited Working

Timeline

Waitress

Don Julio Cafe
03.2025 - 08.2025

Team Member

Dunkin' Donuts
09.2023 - 11.2024

Hostess

Roka Akor
08.2022 - 05.2023

High School Diploma -

Niles West High School
Anna Leso