Anna Leso
Skokie
Summary
I am a dedicated hospitality professional with a strong ability to create memorable and seamless guest experiences. My background in managing guest interactions, reservations, and seating arrangements has equipped me with the skills necessary to maintain a warm and organized environment. I thrive in team settings and am highly adaptable, ensuring that I can meet the dynamic needs of both colleagues and passengers.
My passion for excellent customer service drives me to consistently deliver exceptional experiences, making me a perfect fit for the Emirates brand. I am approachable and eager to take on new challenges, with a foundational understanding of customer service principles that allow me to quickly adapt to new systems and processes.
I am excited about the opportunity to use my strong communication and organizational skills in a cabin crew role. I understand the importance of creating a safe, comfortable, and enjoyable journey for all passengers, and I am committed to contributing positively to the Emirates team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dunkin' Donuts
08.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Restaurant Hostess
Roka Akor
08.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Niles West High School
Skokie, IL12.2021
Skills
- Customer assistance
- Reliability and punctuality
- Cultural sensitivity
- Safety awareness
- Complaint handling
- Food and beverage service
- Assertiveness
- Multilingual proficiency
Certification
- Certified Food Handler
References
- Milena Jurado milena108@comcast.net
- Joe Pollizze (708) 612 4581
Languages
Russian
Native or Bilingual
Timeline
Barista
Dunkin' Donuts
08.2023 - 11.2024
Restaurant Hostess
Roka Akor
08.2022 - 05.2023
High School Diploma -
Niles West High School
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