Anna Guzman
Arlington Heights
Summary
Resourceful EMS Dispatcher known for high productivity and efficient task completion. Skilled in emergency response coordination, critical decision-making, and clear communication. Excel at prioritizing tasks in fast-paced environments using strong problem-solving and interpersonal skills to ensure seamless operations and effective team collaboration.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
EMS Dispatcher
Lifeline Ambulance Service Inc.
Skokie
08.2023 - Current
- Coordinated emergency response efforts for medical service requests.
- Operated dispatch software to track and assign ambulances efficiently.
- Communicated with first responders to relay critical patient information.
- Collaborated with healthcare facilities for patient transfer arrangements.
- Managed high-stress situations with calmness and clarity during emergencies.
- Documented all dispatch activities in compliance with company protocols.
- Assisted in training new dispatchers on operational procedures and systems.
- Assessed incoming requests for service based on established criteria and protocols; prioritized responses according to severity of situation.
- Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
- Maintained detailed records on all dispatched calls including response times, type of incidents handled.
- Stayed up-to-date with local regulations concerning EMS operations in order to ensure compliance at all times.
- Adhered to strict confidentiality guidelines when handling sensitive information.
- Communicated with field personnel via two-way radios in order to provide updates on changes in call volume or priority levels.
Accounting Clerk
Menzies Aviation
Chicago
06.2022 - 04.2023
- Processed invoices and expense reports for timely payment.
- Maintained accurate financial records using accounting software.
- Reconciled bank statements to ensure account accuracy.
- Assisted in month-end closing procedures and reporting tasks.
- Communicated with vendors regarding payments and discrepancies.
- Collaborated with team members to improve accounting processes.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
Transportation Dispatcher
Go Airport Express
Schiller Park
06.2021 - 05.2022
- Coordinated transportation schedules for airport shuttles and private car services.
- Monitored real-time traffic conditions to optimize route planning and minimize delays.
- Communicated with drivers to ensure timely pickups and drop-offs for passengers.
- Updated dispatch systems with accurate information about vehicle locations and availability.
- Trained new dispatchers on procedures and software used in transportation management.
- Maintained records of service requests, driver assignments, and passenger feedback for quality control.
- Generated reports for management review related to driver performance, delivery delays.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
Education
East Leyden Highschool
Franklin Park, ILSkills
- Compliance documentation
- Data entry management
- Customer service
- Incident prioritization
- Process improvement
- Team collaboration
- Records maintenance
- Problem solving
- Effective communication
- Stress management
- Conflict resolution
- Public safety awareness
- Call prioritization
- Geographical expertise
Certification
- CPR AMERICAN HEART ASSOCIATION
Affiliations
- Gardening
- Cooking
- Baking
Languages
English
Native/ Bilingual
Timeline
EMS Dispatcher
Lifeline Ambulance Service Inc.
08.2023 - Current
Accounting Clerk
Menzies Aviation
06.2022 - 04.2023
Transportation Dispatcher
Go Airport Express
06.2021 - 05.2022
East Leyden Highschool