Anna Baker
Lindenhurst,IL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
Lindenhurst, IL
11.2023 - Current
- Opened the store five days a week
- Made product in a timely manner while following operating procedures
- Prepared food and stored in freezer according to proper procedures
- Trained new employees in product knowledge, customer service protocols, cash handling procedures and safety regulations
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Interviewed potential job candidates and made hiring recommendations to general manager
- Handled employee discipline and termination according to company policies
Administrative Assistant
Dillon Realty
Gurnee, IL
01.2022 - 06.2023
- Maintained files while keeping information confidential
- Answered phone calls and responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings, appointments and maintaining records
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained office inventory by assisting in supply orders
- Monitored daily operations in order to ensure efficient workflow processes were being followed
Counselor
Gurnee Park District
Gurnee, IL
08.2019 - 02.2020
- Directed children off bus after school to the park district building
- Prepared snack for around 50 kids in a timely manner
- Prepared arts and crafts games and activities for kids groups
- Supervised playground and outdoor activities
- Intervened in crisis situations and properly documented any emergencies
- Reported any important information to parents about their childs day
- Took the kids on field trips to different educational facilities
Education
High School Diploma -
Antioch Community High School
Antioch, IL05-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Documentation and record keeping
- Scheduling
- File organization
- Microsoft word/excel
- Mail handling
- Professional communication
- Filing
- Team leader
Certification
- ServSafe Certification
Timeline
Assistant Manager
Domino's Pizza
11.2023 - Current
Administrative Assistant
Dillon Realty
01.2022 - 06.2023
Counselor
Gurnee Park District
08.2019 - 02.2020
High School Diploma -
Antioch Community High School