Experienced professional with 8+ years in customer relationship management, operations, and strategic project management. Proven success as a Gallery Director at Gordon Gallery, leading high-profile projects and fostering long-term relationships with international clients. Skilled in managing multidisciplinary teams and delivering seamless client experiences. Expertise in customer service, problem-solving, and sales for driving growth and client satisfaction in a fast-paced environment.
• Nurtured long-term relationships with high-profile clients from legal, financial, and tech industries, driving revenue and ensuring client retention.
• Analyzed customer feedback and market trends to identify new business opportunities and upsell services.
• Coordinated sales and logistics for large-scale international projects, ensuring timely execution and client satisfaction.
• Managed a team of 30+ staff across different departments, ensuring smooth communication and operations.
• Led strategic partnerships with institutions, contributing to business growth through networking events and international collaborations.
• Represented the gallery at industry events, successfully promoting services to key partners.
• Managed customer service and client relations, ensuring high levels of satisfaction through efficient communication and issue resolution.
• Handled sales, marketing, and inventory management, regularly using CRM tools to track client interactions.
• Streamlined financial operations and supervised cash flow, improving overall efficiency.
• Drafted and managed contracts for exhibitions, client orders, and collaborations.