Ankit Shah
Hoffman Estates
Summary
Service-oriented professional dedicated to enhancing customer experiences and driving revenue growth. Expert in coordinating resources to align with business and customer needs. Proven sales strategist with strong organizational skills and effective communication abilities.
Overview
13
13
years of professional experience
Work History
General Manager
THE CLEANING AUTHORITY
Carol Stream
03.2022 - 03.2025
- Oversaw daily cleaning operations, ensuring service quality and customer satisfaction.
- Implemented and monitored cleaning schedules, staff deployment, and quality checks.
- Ensured compliance with safety, hygiene, and company protocols.
- Hired, trained, and supervised cleaners, supervisors, and office staff.
- Conducted performance evaluations and provided coaching or corrective actions.
- Maintained high customer satisfaction through effective response to inquiries and complaints.
- Resolved escalated customer issues efficiently to uphold service standards.
- Managed budget, expenses, and profitability while preparing financial reports.
Sales Manager
CENTURY MARBLE & GRANITE
Addison
08.2017 - 11.2021
- Developed and implemented sales strategies to achieve company targets.
- Identified market trends and customer needs to uncover new business opportunities.
- Set and monitored short-term and long-term sales goals to enhance performance.
- Established strong relationships with architects, designers, contractors, and developers.
- Managed client inquiries, quotations, negotiations, and after-sales service effectively.
- Led and motivated sales team to consistently meet targets.
- Trained and evaluated team members to boost overall performance.
- Conducted site visits and meetings to present product options and solutions.
Sales Associate
MS INTERNATIONAL
Elk Grove
06.2012 - 08.2017
- Cultivated relationships with existing and potential customers in designated territory.
- Provided training on company products to store personnel, enhancing sales effectiveness.
- Monitored market competition and maintained comprehensive product knowledge.
- Managed displays, samples, and selling tools to ensure customer accessibility.
- Advised dealers on retail pricing, advertising strategies, promotions, and ROI based on financial insights.
- Prepared sales contracts, quoted prices, and discussed credit terms for customer orders.
- Estimated delivery dates based on company’s delivery schedules to set customer expectations.
- Analyzed sales reports to identify opportunities with current and prospective customers.
Education
Bachelor’s Degree - Economics & Business Management
KES College of Commerce & Economy
Mumbai, India01.2012
High School -
St. Lawrence High School
Mumbai, India01.2008
Skills
- Oral and written communication
- Priority management
- Attention to detail
- Stress tolerance
- Problem solving
- Project management
- Team encouragement and motivation
- Sales and negotiation skills
- Mathematical proficiency
- Calculating figures and percentages
Timeline
General Manager
THE CLEANING AUTHORITY
03.2022 - 03.2025
Sales Manager
CENTURY MARBLE & GRANITE
08.2017 - 11.2021
Sales Associate
MS INTERNATIONAL
06.2012 - 08.2017
Bachelor’s Degree - Economics & Business Management
KES College of Commerce & Economy
High School -
St. Lawrence High School
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