Anjelica Hager
Lake in the Hills
Summary
Reliable and service-focused professional with strong experience in customer support, office administration, and retail supervision. Skilled in handling customer inquiries, order entry, email communication, recordkeeping, and daily operational support. Recognized for strong communication, organization, and the ability to manage multiple tasks in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Customer Support Lead
Warehouse Direct
01.2017 - Current
- Provide day-to-day customer support, support for my customer service team, and service for client accounts
- Create/improve operational processes
- Enter customer orders accurately and help ensure smooth order processing
- Manage incoming emails and follow up on customer needs promptly
- Maintain customer files and documentation for organized recordkeeping
- Create purchase orders and support office operations as needed
- Offered assistance in implementing and developing training programs.
Supervisor
Love From Chicago
08.2008 - 10.2017
- Delivered quality customer service in a busy retail environment
- Processed cash and credit card transactions accurately
- Served as a key holder and supported daily store operations
- Assisted with inventory management and stock control
- Supported payroll-related tasks and general store administration
- Helped maintain efficient operations while assisting customers and team members
Education
Associate of Arts - Social Psychology
William Rainey Harper College
Palatine, IL08-2013
Skills
- Customer service and customer support
- Data entry
- Phone and email communication
- Administrative support
- Inventory control
- Cash handling and transactions
- Remote support
- Payroll support
- Microsoft Office
- Microsoft Word, Excel, Outlook, and PowerPoint
- Google Docs
- Typing
- Organizational skills
- Communication skills
Timeline
Customer Support Lead
Warehouse Direct
01.2017 - Current
Supervisor
Love From Chicago
08.2008 - 10.2017
Associate of Arts - Social Psychology
William Rainey Harper College