Anja Castrejon
Arlington Heights
Summary
Dynamic professional with a proven track record at Telecom Brokerage Incorporated, excelling in order management and fostering strong partnerships. Bilingual in English and Spanish, proficient in Salesforce and NetSuite, I am recognized for driving provider performance and achieving operational excellence. Committed to delivering results and enhancing customer satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Manager - Nail Technician
Pretty Nails
Northbrook
05.2024 - 01.2026
- Provided professional nail technician services specializing in a full range of nail techniques, including manicures, pedicures, acrylics, gel applications, nail art, and custom designs, while maintaining high standards of hygiene, precision, and client satisfaction.
- Consulted with clients to determine nail care preferences and design choices.
- Maintained cleanliness and sanitation of tools and workstations according to health standards.
- Provided thorough hand and foot massages during manicure and pedicure services.
- Educated clients on proper nail care routines and product recommendations.
- Managed scheduling, appointments, and client records efficiently using salon software.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Removed artificial nails safely without damaging natural nails underneath.
- Maintained a clean and organized workspace at all times throughout the day.
- Performed waxing services such as eyebrow arching or leg waxing when requested by client.
- Cleaned and sanitized tools and work surfaces before each service.
Salon Stylist Assistant
Carolyn Lorraine Salon
10.2023 - 05.2024
- Greet and guide waiting clients for hair services that include shampooing, washing clients hair based on their hair needs and stylist directions
- Assist the stylists with applying and monitoring hair treatments, toners and styling chemicals
- Maintain a clean shampoo station, refill bottles, wash and fold towels
- Clean brushes, toner bottles, and any materials used by the stylists
- Daily cleaning of the entire salon, including bathrooms, trash, manicure and pedicure stations, estheticians rooms and break room
- Assist clients with purchasing hair products, styling tools, brushes and skin care products
- Open and close the salon when required
Project Manager
Telecom Brokerage Incorporated
12.2017 - 01.2023
- Provide order completion management and open communication with partners, providers, and customers
- Supply undivided support and follow TBI escalation guidelines when necessary
- Stay self-motivated and adaptable to complete complex tasks and tasks outside of normal responsibilities
- Develop and maintain positive relationships with internal personnel, partners, and providers
- Consistently drive providers to perform above and beyond for the partner
- SLA guideline time frames for Standard, Advanced, and International Products
- Communicate with partners on the phone and organize meetings with partners and/or providers
- Ensure smooth administration of orders
- Update NetSuite accurately and in a timely manner
- Stay current on industry evolution and providers
- Attend provider trainings
- Organize and attend Provider order status calls if applicable
- Utilize tools (Excel, Outlook, NetSuite, etc.) to manage large opportunities and create files to be informative and concise for our customers
Cable Specialist- Post Sales
Telecom Brokerage Incorporated
01.2016 - 12.2017
- Provide order completion management and open communication with product support specialists
- Supply undivided support and follow TBI escalation guidelines when necessary
- Communicate with providers on the phone and organize meetings
- Ensure smooth administration of orders
- Update NetSuite accurately and in a timely manner
- Stay current on industry evolution and providers
- Attend provider trainings
- Organize and attend Provider order status calls if applicable
- Utilize tools (Excel, Outlook, NetSuite, etc.) to manage large opportunities and create files to be informative and concise for our customers
Education
Licensed Cosmetologist -
Rosel School Of Cosmetology
Niles, IL 04.2023 - 04.2025
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business
Philadelphia, PASkills
SKILLS:
- Hygiene standards
- Scheduling management
- Nail care education
- Customer relationship management
- Inventory management
- Effective communication
- Attention to detail
- Adaptability
- Expectation setting
- Customer service
- Schedule preparation
- Staff management
- Relationship building
Timeline
Manager - Nail Technician
Pretty Nails
05.2024 - 01.2026
Salon Stylist Assistant
Carolyn Lorraine Salon
10.2023 - 05.2024
Licensed Cosmetologist -
Rosel School Of Cosmetology
04.2023 - 04.2025
Project Manager
Telecom Brokerage Incorporated
12.2017 - 01.2023
Cable Specialist- Post Sales
Telecom Brokerage Incorporated
01.2016 - 12.2017
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business