Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniya Williams

Chicago

Summary

Versatile professional with a proven track record in classroom management and customer relations, demonstrated at KinderCare Learning Centers. Excelled in fostering strong relationships and resolving customer disputes with empathy, enhancing loyalty. Skilled in lesson planning and telephone etiquette, achieving significant improvements in engagement and service efficiency.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

3
3
years of professional experience

Work History

Teacher

KinderCare Learning Centers
06.2024 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Patient Service Representative

Illinois Masonic Medical Center
11.2022 - 06.2024
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.

Customer Service Representative

Photogenics
02.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Psychology

Harold Washing Community College
05-2026

High School Diploma -

Perspectives Math & Science Academy
06-2022

Skills

  • Classroom management
  • Relationship building
  • Office administration
  • Critical thinking
  • Lesson planning
  • Organization skills
  • Data entry
  • Customer service

Timeline

Teacher

KinderCare Learning Centers
06.2024 - Current

Patient Service Representative

Illinois Masonic Medical Center
11.2022 - 06.2024

Customer Service Representative

Photogenics
02.2022 - 11.2022

High School Diploma -

Perspectives Math & Science Academy

Associate of Arts - Psychology

Harold Washing Community College
Aniya Williams