Anita Williams
Chicago
Summary
Dynamic professional with experience at NTT DATA Services, excelling in customer engagement and problem resolution. Proven ability to enhance service quality through strategic prioritization and effective communication. Skilled in utilizing call center software to boost efficiency, contributing to improved customer satisfaction rates. Strong team player dedicated to collaborative success.
Overview
14
14
years of professional experience
Work History
Senior Call Center Representative
NTT DATA Services
12.2023 - Current
- Assisted customers with inquiries, ensuring clear communication and effective problem resolution.
- Learned and utilized call center software to manage customer interactions efficiently.
- Adapted to changing protocols while maintaining high service quality standards.
- Collaborated with team members to enhance overall customer experience through feedback sharing.
- Provided support in resolving technical issues, contributing to improved customer satisfaction rates.
Dietary Aide
Gottlieb Memorial Hospital
09.2022 - 12.2023
- Prepared and served meals according to dietary guidelines and patient preferences.
- Assisted in maintaining cleanliness and sanitation of kitchen and dining areas.
- Collaborated with dietary team to ensure timely meal delivery to patients.
- Monitored food inventory levels, restocking supplies as needed.
- Supported the nutrition staff in meal planning and preparation processes.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Technology Specialist
Target
10.2011 - 11.2022
- Assisted customers in selecting electronic products based on needs and preferences.
- Maintained up-to-date product knowledge to enhance customer engagement and satisfaction.
- Collaborated with team members to improve store layout and optimize product displays.
- Handled inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on effective sales techniques and customer service standards.
Education
Westinghouse Vocational High School
06-2001
Skills
- Team engagement
- Accurate timekeeping
- Strategic prioritization of tasks
- Strong spoken communication
Timeline
Senior Call Center Representative
NTT DATA Services
12.2023 - Current
Dietary Aide
Gottlieb Memorial Hospital
09.2022 - 12.2023
Technology Specialist
Target
10.2011 - 11.2022
Westinghouse Vocational High School
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