Anita Sparling
Yale
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Sales Associate
Fas Mart
Montrose
03.2025 - Current
- I run the evening shift 3 days a week by myself completely and lock up the store
- Operated cash register and processed transactions efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Handled customer complaints professionally and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
Caregiver
Visiting Angels Home Care
Effingham
12.2024 - Current
- I do fill in positions as needed
- Assisted clients with daily living activities and personal hygiene.
- Organized and maintained a clean and safe environment for clients.
- Communicated effectively with clients to understand their needs and preferences.
- Monitored client health status and reported changes to the healthcare team.
- Provided companionship to enhance client emotional well-being and reduce isolation.
- Assisted with mobility support, including lifting, transferring, and walking clients safely.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Manager
Grinders coffee
Mattoon
01.2014 - 01.2017
- Supervised daily operations to ensure efficient coffee shop workflow.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and ordered supplies as needed for operations.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints to improve satisfaction and loyalty.
- Maintained cleanliness and organization of the coffee shop environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Frontier Community College
Flora, ILSkills
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Friendly and outgoing
- Calm demeanor
Languages
English
Professional
Timeline
Sales Associate
Fas Mart
03.2025 - Current
Caregiver
Visiting Angels Home Care
12.2024 - Current
Manager
Grinders coffee
01.2014 - 01.2017
Frontier Community College