Anita Myles
Calumet City
Summary
Dynamic professional with a proven track record at Pace Suburban Bus, enhancing passenger satisfaction through exceptional service and safety adherence. Skilled in problem-solving and communication, adept at leading teams to operational excellence. Achieves significant improvements in efficiency and patient care, demonstrating a blend of hard and soft skills to excel in fast-paced environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
GSR
Thorntons Gas Station
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
MMRA
Ingalls Hospital
04.2018 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Bus Operator
Pace Suburban Bus
12.2006 - 03.2018
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Medical Records Supervisor
Illinois Bone and Joint Institute
10.1999 - 05.2006
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
- Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
Clerk II
UIC Medical Center
02.1993 - 09.1999
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
No Degree - Medical Assistant
Westwood College
Calumet City, IL05-2005
High School Diploma -
Corliss High School
Chicago, IL06-1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Attention to detail
- Excellent communication
- Calm under pressure
- Active listening
Timeline
GSR
Thorntons Gas Station
12.2022 - Current
MMRA
Ingalls Hospital
04.2018 - 03.2021
Bus Operator
Pace Suburban Bus
12.2006 - 03.2018
Medical Records Supervisor
Illinois Bone and Joint Institute
10.1999 - 05.2006
Clerk II
UIC Medical Center
02.1993 - 09.1999
No Degree - Medical Assistant
Westwood College
High School Diploma -
Corliss High School
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