Anissa Womack

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Increased efficiency and team productivity by promoting operational best practices.
• Managed timely and effective replacement of damaged or missing products.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
• Executed wire transfers, stop payments and account transfers.

My responsibilities included speaking directly with body shops to get repair status on customers vehicle and update file as well as set new reservations, extend current reservations, contact customer when repair was complete and close out tickets on reservations and notate every file touched . The special team that I performed the above named duties was for the Allstate team and this was a remote position that required Quality satisfaction surveys and Schedule adherence which were met every month .

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.