Angie Kapellas
Minooka
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2027
2027
years of professional experience
Work History
Chiropractic Assistant
Plainfield Chiropractic
Plainfield, IL
2025 - Current
- Supported patient intake processes by collecting and verifying insurance information
- Assisted chiropractors with patient treatments and therapeutic modalities
- Maintained cleanliness and organization of treatment areas to ensure safety
- Scheduled appointments and managed patient flow efficiently
- Implemented office procedures that improved patient experience and satisfaction
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Service and Engagement Team Lead
Target
Shorewood, IL
11.2019 - 10.2021
- Analyzed data collected from customer surveys to identify areas of improvement within our engagement strategies.
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
- Resolved conflicts between team members while maintaining a positive work environment.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Knowledge of guest service fundamentals and experience building a guest first team culture
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
Kids Yoga Instructor
Self Employed Services
Minooka, IL
08.2013 - 10.2019
- Developed personalized yoga sessions for clients based on their individual needs and goals.
- Provided guidance and support to help clients stay motivated in reaching their fitness goals.
- Demonstrated various yoga poses and breathing techniques during classes.
- Created interactive activities to teach children about the benefits of yoga.
- Developed and implemented engaging yoga classes for kids of all ages.
- Provided a safe, comfortable environment for kids to practice yoga techniques.
- Assisted in the set-up and clean-up of each class.
- Demonstrated proper breathing techniques and postures for different age groups.
- Instructed students on how to use props like blocks, straps, blankets, bolsters, and chairs during their practice.
- Researched new methods of teaching yoga poses that engage young minds.
- Adapted lessons according to the needs of individual students.
- Managed classroom materials such as books, mats, music players.
- Educated parents on ways they can help their children continue practicing yoga at home.
- Ensured safety protocols were followed throughout each class session.
- Educated students about proper form to maintain safety and maximize benefits of different positions.
- Upheld safety standards, adhered to compliance requirements and attended continuing education courses to maintain credentials.
Yoga Instructor
Channahon Park District
Channahon, IL
08.2013 - 10.2019
- Provided individualized yoga instruction to clients of all ages and skill levels.
- Developed a variety of classes based on the needs of the participants.
- Led group classes, workshops, seminars, and retreats for up to 50 students at a time.
- Created an atmosphere conducive to learning and relaxation through verbal cues and music selection.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Incorporated hands-on adjustments into classes when appropriate.
- Monitored class progression to ensure safety standards were met.
Stretch Therapist
StretchLab
Orland Park, IL
2021 - 2022
- Conducted individualized assessments to identify client needs and develop tailored therapy plans.
- Implemented stretching techniques to enhance flexibility and overall wellness for diverse clientele.
- Educated clients on proper stretching methods, promoting injury prevention and recovery strategies.
- Collaborated with team members to maintain a positive, supportive environment for all clients.
- Monitored client progress and adjusted therapy plans based on feedback and observed outcomes.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
Yoga Instructor
Body Tech Fitness
Joliet, IL
10.2013 - 01.2019
- Provided individualized yoga instruction to clients of all ages and skill levels.
- Developed a variety of classes based on the needs of the participants.
- Led group classes, workshops, seminars, and retreats for up to 50 students at a time.
- Created an atmosphere conducive to learning and relaxation through verbal cues and music selection.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Incorporated hands-on adjustments into classes when appropriate.
After-School Program Leader
Channahon Park District
Channahon, IL
08.2017 - 05.2018
- Organized and supervised daily activities for students in the after-school program.
- Developed lesson plans and educational activities to engage students.
- Assisted with homework assignments, projects, and tests.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Ensured safety of all participants at all times while participating in after-school program events.
- Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program.
- Organized recreational activities such as sports tournaments or arts and crafts sessions.
- Recorded details on student arrival and departure times and methods, releasing young students only to known parents or caretakers.
- Enforced school rules for attendance, discipline and honesty.
Education
Early Childhood Education
Joliet Junior College
Joliet, IL200 ERYT (experienced Registered Yoga Teacher) - Yoga Therapy And Teacher Training
Zen Yoga Garage
Chicago, IL12.2013
Skills
- Relationship Management
- Brand Awareness
- Client Engagement
- Customer Service
- Customer Relations
Timeline
Service and Engagement Team Lead
Target
11.2019 - 10.2021
After-School Program Leader
Channahon Park District
08.2017 - 05.2018
Yoga Instructor
Body Tech Fitness
10.2013 - 01.2019
Kids Yoga Instructor
Self Employed Services
08.2013 - 10.2019
Yoga Instructor
Channahon Park District
08.2013 - 10.2019
Early Childhood Education
Joliet Junior College
200 ERYT (experienced Registered Yoga Teacher) - Yoga Therapy And Teacher Training
Zen Yoga Garage
Chiropractic Assistant
Plainfield Chiropractic
2025 - Current
Stretch Therapist
StretchLab
2021 - 2022