O'KEEFE PERKINS
Chicago
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Comcast ,Xfinity
02.2024 - Current
- Supported daily operations by managing inventory and ensuring product availability.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance store efficiency and customer satisfaction.
- Collaborated with management to develop promotional strategies that increased sales performance.
- Oversaw scheduling and staffing to optimize team productivity during peak hours.
Xfinity Retail Sales Consultant
Comcast, Xfinity
04.2022 - 02.2024
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Consistently demonstrates sales excellence and professionalism with integrity and warm and friendly demeanor to customers and teammates.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in product demonstrations, highlighting features to enhance customer understanding and engagement.
Co-Founder-Marketing Manager
Access Berwyn Present
03.2020 - 04.2022
- Developed network of related professionals to open up business opportunities.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
Senior Retail Sales Representative
Ashley Furniture
05.2016 - 03.2020
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Lead Sales Associate
Locker Room by Lids
08.2015 - 03.2016
- Mentored sales floor applying effective sales techniques and delivering top-notch customer service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School -
J. Sterling Morton West High School
Berwyn, IL05.2013
Skills
- Sales Expertise
- Issue and Conflict Resolution
- Strategic Planning
- Time Management
- Critical Thinking
- Reading Comprehension
- Verbal and Written Communication
Timeline
Assistant Store Manager
Comcast ,Xfinity
02.2024 - Current
Xfinity Retail Sales Consultant
Comcast, Xfinity
04.2022 - 02.2024
Co-Founder-Marketing Manager
Access Berwyn Present
03.2020 - 04.2022
Senior Retail Sales Representative
Ashley Furniture
05.2016 - 03.2020
Lead Sales Associate
Locker Room by Lids
08.2015 - 03.2016
High School -
J. Sterling Morton West High School
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