Angie Aros
Rockford
Summary
Dynamic sales associate with a proven track record at Happify Health, recognized for exceptional customer service and relationship building. Skilled in problem-solving and teamwork, I enhanced customer satisfaction and drove sales conversions. Awarded the "Golden Standard" for my commitment to improvement and collaboration across departments.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Happify Health
Remote
2020 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Educated customers on product features and benefits to drive sales conversions.
- Maintained knowledge of health and wellness products to provide accurate recommendations.
- Collaborated with team members to achieve daily sales goals.
- Engaged with customers through effective communication, addressing inquiries and resolving concerns promptly.
- Participated in training sessions to improve product knowledge and sales techniques consistently.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Received company "Golden Standard" award for my commitment to improvement and contribution to multiple departments.
Quality Assurance Agent
Rockford Warriors
Remote
2017 - 2020
- Checked production performance for compliance with process standards.
- Contributed to customer script update that led to a 22% raise in customer satisfaction reviews.
- Tracked findings, completed documentation and generated reports.
- Assisted in generating reports and presentations to communicate quality performance.
- Helped maintain and organize quality-related data, including quality metrics, trends, and performance indicators.
- Assisted in generating reports and presentations to communicate quality performance.
Customer Service Agent
Uni Trust Financial Group
Remote
2015 - 2017
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed financial transactions, ensuring compliance with company policies and procedures.
- Maintained customer records using CRM systems to track interactions and outcomes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Successfully assisted over 40 customers a day via phone and email in a fast paced, call center environment.
- Received employee of the month award 5 times during my tenure for my ability to deescalate intense customer interactions and quickly problem solve.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Led the team of agents in my department in quality assurance adherence.
Education
Associate of Science - Associate of Arts
Eastern Gateway Community College
Steubenville, OH05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Happify Health
2020 - Current
Quality Assurance Agent
Rockford Warriors
2017 - 2020
Customer Service Agent
Uni Trust Financial Group
2015 - 2017
Associate of Science - Associate of Arts
Eastern Gateway Community College