Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Angelo Tavas

Chicago

Summary

Dedicated and detail-oriented professional with proven experience in sales, marketing support, and event operations. Known for exceptional reliability, punctuality, and a proactive approach to improving workplace efficiency. Skilled at maintaining composure and delivering results in fast-paced, high-pressure environments. Strong collaborator who contributes innovative ideas to help teams meet and exceed goals while providing outstanding customer and guest experiences. Committed to supporting seamless event execution and driving customer satisfaction.

Overview

7
7
years of professional experience

Work History

Guest Experience Team Member

Chicago Bears
07.2025 - Current
  • Delivered high-quality guest experiences by greeting attendees, answering questions, and providing clear directions throughout Soldier Field.
  • Assisted with wayfinding during high-traffic events, ensuring smooth crowd flow and timely arrival to seating, concessions, and amenities.
  • Supported resolution of guest concerns with professionalism and prompt communication with internal teams.
  • Collaborated with event staff and security to maintain a safe, welcoming environment for all attendees.
  • Maintained deep knowledge of stadium layout, event schedules, and policies to effectively guide guests and enhance overall satisfaction.

Sales Associate

Sherwin-Williams Paint Store
03.2023 - Current
  • Helped customers locate products and checked inventory across store systems, while keeping shelves organized to maintain store appeal and promote merchandise.
  • Handled cash transactions efficiently, following all company policies and ensuring accuracy in financial exchanges.
  • Built strong customer relationships by providing personalized service, resolving concerns promptly, and creating a welcoming store environment.
  • Assisted customers with orders despite language barriers; currently completing a Spanish course through Sherwin-Williams to better serve diverse clientele.
  • Supported inventory management by unloading deliveries, conducting cycle counts, and maintaining accurate stock levels.
  • Processed returns, exchanges, and refunds per company guidelines, ensuring smooth and professional customer experiences.
  • Collaborated with team members to boost store performance, share best practices, and drive overall customer satisfaction.

Event Operations & Guest Experience Lead

Chicago Cubs
03.2019 - Current
  • Oversaw day-to-day operations at the Fan Services Booth during games and events, resolving guest inquiries, processing refunds, and managing Lost & Found procedures.
  • Coordinated team break schedules and supported on-site staff to ensure uninterrupted service throughout high-volume events.
  • Maintained real-time communication across departments via radio, assisting in operational coordination and emergency response when needed.
  • Trained and mentored new staff, contributing to a knowledgeable, service-oriented team environment.
  • Delivered exceptional guest experiences, including for VIPs and high-profile guests, while consistently upholding discretion and professionalism.
  • Know how to use Square Sale Device


Server Assistant

Pinstripes
10.2019 - 05.2022
  • Assisted with setup, service, and breakdown of high-profile events, including weddings and VIP functions.
  • Maintained clean and ready tables between courses to ensure smooth, high-quality guest experiences.
  • Supported bar operations during peak times, restocking and assisting bartenders to maintain workflow.
  • Opened and closed the venue as part of daily operations, completing prep, cleanup, and team coordination tasks.

Education

Bachelor of Arts - Business Administration

National Louis University
Chicago, IL
06.2024

Skills

  • Customer Relations
  • Event Planning & Coordination
  • Sales & Point of Sale (POS) Systems
  • Market Research & Data Analysis
  • Digital Marketing Tools (eg, Social Media, Email Campaigns)
  • Inventory & Stock Management

Timeline

Guest Experience Team Member

Chicago Bears
07.2025 - Current

Sales Associate

Sherwin-Williams Paint Store
03.2023 - Current

Server Assistant

Pinstripes
10.2019 - 05.2022

Event Operations & Guest Experience Lead

Chicago Cubs
03.2019 - Current

Bachelor of Arts - Business Administration

National Louis University

References

Chicago Cubs

  • Samantha Thrower (Head of Guest Services) - SThrower@cubs.com
  • Erika Pizarro (Guest Service Supervisor) - (773) 251-9072

Pinstripes

  • Matt Arnieri (General Manager at Pinstripes Chicago) - (630) 418-5171 - matt.a@pinstripes.com


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Angelo Tavas