Angelique Walker
Rantoul
Summary
Dynamic customer service professional with a proven track record at Jeldwen, adept at conflict resolution and relationship building. Skilled in data entry and active listening, I consistently enhance customer loyalty through empathetic complaint handling and effective problem resolution, ensuring satisfaction and repeat business in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Jeldwen
08.2019 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receiving Coordinator
Kraft Heinz
05.1994 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Applied Business - Business Administration And Management
Walden University
Minneapolis, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- De-escalation techniques
- Clerical support
- Live chat support
- Filing
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Order fulfillment
- Research
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Proofreading
- Product promotion
- Brand representation
- Shipping and logistics
- CRM software
- Information security
- Product education
- CRM software proficiency
- Training development aptitude
- Delivery scheduling
- Receiving support
- Software CRM system proficiency
- Credit adjustments
- Promotional support
- Warranty service
Timeline
Customer Service Representative
Jeldwen
08.2019 - 08.2024
Receiving Coordinator
Kraft Heinz
05.1994 - 08.2024
Associate Of Applied Business - Business Administration And Management
Walden University
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