Angelina Ramos
CHICAGO
Summary
Patient Service Representative with a proven track record at The Derm - Forefront Dermatology, excelling in customer service. Enhancing patient satisfaction and streamlining registration processes. Detail-oriented and hardworking, adept at managing financial records while fostering a collaborative environment among team members.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
The Derm - Forefront Dermatology
09.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Verified insurance eligibility for patients.
Loan/Teller Manager
Leyden Credit Union
10.2000 - 09.2019
- Offered guidance and support to junior tellers as needed, fostering a collaborative work environment conducive to ongoing learning.
- Ensured accuracy of loan data entered into computer systems, reducing potential discrepancies or delays in processing times.
- Contributed to branch growth by identifying cross-sell opportunities and referring clients to appropriate banking specialists.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-1986
Skills
- Customer service
- HIPAA compliance
- Insurance verifying
- Patient registration
- Money handling
- Attention to detail
- Registration and scheduling
- Punctual and hardworking
Languages
Spanish
Timeline
Patient Service Representative
The Derm - Forefront Dermatology
09.2021 - Current
Loan/Teller Manager
Leyden Credit Union
10.2000 - 09.2019
High School Diploma -
Kelvyn Park High School
Similar Profiles
Morgan FichterMorgan Fichter
Director of Cosmetic Sales and Marketing at Sperling Dermatology -A Forefront Derm CompanyDirector of Cosmetic Sales and Marketing at Sperling Dermatology -A Forefront Derm Company
Miyoko MoodyMiyoko Moody
Patient Coordinator at Arya Derm Dermatology PracticePatient Coordinator at Arya Derm Dermatology Practice
LESLIE D. LOWELESLIE D. LOWE
Patient Access Representative at Forefront DermatologyPatient Access Representative at Forefront Dermatology
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast
Sugey MoranSugey Moran
Community Manager at Habitat CompanyCommunity Manager at Habitat Company