Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angelina McMahon

Lockport

Summary

Executive with over ten years of experience in senior care, specializing in healthcare operations and client relationship management. Proven track record of achieving exceptional patient care outcomes through effective leadership and strategic initiatives.

Overview

12
12
years of professional experience

Work History

Care Manager

1776 Senior Care
09.2024 - Current
  • Established and developed relationships with clients, families, and community partners to coordinate services to meet clients' needs.
  • Assisted with day-to-day operations with the CEO of the company, working efficiently and productively with all team members.
  • Managed and executed that all recruited caregivers possess the required qualifications and credentials aligned with IDPH/DOL regulations.
  • Administered and uploaded complete set of employee files for IDPH.
  • Developed trusting relationships with patients and families through active listening and compassionate communication skills.
  • Conducted in-home assessments with clients and families to establish comprehensive care plans for clients.
  • Executed caregiver onboarding processes, ensuring compliance with training requirements.
    Facilitated orientation sessions to promote understanding of policies and procedures.
    Assisted in skill training for caregivers, enhancing service delivery.
  • Supervised payroll execution to ensure on-time and correct payments to employees.
  • Updated care plans to align with IDPH standards, ensuring comprehensive patient records.
  • Utilized Wellsky technology to enhance operational efficiency.
    Leveraged Slack for effective team communication and collaboration.
    Managed client interactions through Open Phone to streamline communication processes.

Community Manager

Open Arms Solutions
06.2024 - 09.2024
  • Collaborated with leadership to establish long-term goals and objectives.
  • Conducted assessments on residents in Ministries to develop tailored care plans
  • Coordinated with Independent Manager and Executive Director to facilitate appropriate care for all residents and guided families on next steps for higher levels of care
  • Promoted organization through participation in meetings, conferences, and events.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Presented in meetings with ministry leadership, highlighting new client acquisitions and resident support services.
  • Facilitated marketing events through partnership with ministries team
  • Monitored caregiver adherence to care plans while providing essential support
  • Acted as an advocate for residents' rights when needed or requested.
  • Served as a liaison between families and healthcare providers regarding patient progress reports or other issues concerning their wellbeing.
  • ensured all client records were IDPH compliant
  • documented in electronic medical record systems efficiently when recording patient information

Senior Care Coordinator

Open Arms Solutions
11.2021 - 09.2024
  • Successfully managed a team of 80 caregivers, providing support and guidance to ensure proper care for elderly patients
  • Responded promptly to inquiries from clients or their families regarding changes in care requirements or service delivery issues
  • Actively participated in interdisciplinary meetings with other healthcare providers to discuss patient needs or plan for discharge from facility settings
  • Implemented strategies designed to improve quality assurance processes within the organization's senior care program
  • Conducted regular assessments of patient needs to determine appropriate levels of care and services
  • Performed in-home visits on a regular basis to assess patient health status and provide additional support as needed
  • Utilized electronic medical record systems effectively when documenting patient information

Certified Nursing Assistant

Marian Village
06.2013 - 11.2021
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Completed daily documentation and charts regarding patient care, and input reports into practice databases.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Observed changes in patient status and response, and immediately communicated concerns to the nursing staff.
  • Collaborated with multidisciplinary teams to ensure optimal patient outcomes were achieved.
  • Responded promptly to emergency situations related to patient health or safety risks.
  • Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.

Education

Master of Business Administration (M.B.A.) - Health Care Management

Capella University
Minneapolis, MN
06.2023

Bachelor of Science (B.S.) - Health Administration

Capella University
Minneapolis, MN, US
10.2020

Skills

  • Team collaboration and management
  • Training and development
  • Quality assurance
  • Problem solving
  • Regulatory compliance
  • Client relationship management
  • Caregiver training
  • Employee motivation and performance
  • Caregiver recruitment

References

References available upon request

Timeline

Care Manager

1776 Senior Care
09.2024 - Current

Community Manager

Open Arms Solutions
06.2024 - 09.2024

Senior Care Coordinator

Open Arms Solutions
11.2021 - 09.2024

Certified Nursing Assistant

Marian Village
06.2013 - 11.2021

Master of Business Administration (M.B.A.) - Health Care Management

Capella University

Bachelor of Science (B.S.) - Health Administration

Capella University

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Angelina McMahon