Angelina Bonner
5525 Bear Claw Ct. Hoffman Estates
Summary
Detail-oriented professional with experience in curbside retail operations. Skilled in telephone etiquette and efficient order management, contributing to high customer satisfaction and ready to leverage organizational skills to enhance team performance and streamline processes. Experience in managing high-pressure environments while ensuring exceptional customer service. Committed to fostering teamwork and training new employees to achieve operational excellence. Successfully managed club operations and implemented initiatives that enhanced member engagement while demonstrating effective communication and conflict resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curbside Clerk
Meijer
03.2022 - Current
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed order fulfillment process for curbside pick-up, ensuring accuracy and efficiency.
- Trained new team members on operational protocols and best practices for curbside shopping.
- Communicated clearly with customers via phone regarding order details, substitutions or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Associate of Arts - Marketing
Elgin Community College
Elgin, IL05-2026
Skills
- Telephone etiquette
- Customer satisfaction
- Planning and organization
- Creative direction
- Sales and retail experience
- Teamwork and collaboration
- Problem-solving
- Efficiently use Adobe Platforms
Certification
Google Analytics Certification- December 2025
Timeline
Curbside Clerk
Meijer
03.2022 - Current
Associate of Arts - Marketing
Elgin Community College
Awards
Elgin Community College Rising Star Award- Education Rising 2025