ANGELINA BONILLA
Chicago
Summary
Dynamic professional with a proven track record with the Department of Homeland Security, excelling in security protocols and conflict resolution. I ensure safety and efficiency in high-pressure environments. Recognized for enhancing customer satisfaction and operational readiness through exceptional organizational skills and attention to detail.
Overview
11
11
years of professional experience
Work History
Transport Security Officer
Department of Homeland Security- Transport Security Administration
Chicago
11.2022 - Current
- Enforced safety and security regulations to protect property and personnel.
- Enforced safety regulations and procedures, contributing to a safer environment for all personnel and passengers.
- Investigated and assessed alarms to ensure prompt response and resolution of security threats.
- Communicated effectively with employees, passengers, vendors, and law enforcement personnel to foster a secure environment.
Assistant Manager & Swim Instructor
Foss Swim School
Elmwood Park
07.2021 - 11.2022
- Oversaw daily operations of school, managing staff, students, and inventory to ensure smooth functioning.
- Trained new employees in skills, customer service protocols, cash handling procedures, and safety regulations to equip them for success.
- Resolved customer complaints promptly, maintaining professionalism and enhancing customer satisfaction.
- Communicated with students and parents to address questions, concerns, and needs and provide quality training.
Data Entry Administrator
HR Support
Harwood Heights
05.2021 - 08.2021
- Executed accurate and efficient data entry of customer information and vaccines into database systems.
- Trained new hires on data entry procedures to ensure compliance with departmental standards.
- Organized and filed documents to maintain accurate records and support timely access to information.
Cashier
Angelo Caputo's Fresh Market
Elmwood Park
01.2020 - 09.2020
- Operated cash register, ensuring accurate payment processing and customer satisfaction.
- Executed opening and closing procedures, including cash register counting, restocking, and cleaning to ensure operational readiness.
- Maintained cleanliness of checkout area, promoting a welcoming shopping environment.
Honor Caddie
Oak Park Country Club
River Grove
07.2015 - 10.2019
- Developed strong customer service skills by providing efficient and accurate service.
- Built strong relationships with members through friendly conversation and positive attitude.
- Successfully managed large groups up to eight people with no difficulty.
- Demonstrated proficiency in managing time effectively while caddying, ensuring all tasks were completed within allotted time frames.
- Built and maintained positive working relationships with co-workers.
Education
Some College (No Degree) - Homeland Security Program
College of DuPage
Glen Ellyn, IL06-2022
High School Diploma -
Elmwood Park High School
Elmwood Park, IL06-2021
Skills
- Security protocols
- Safety regulations
- Time management
- Organizational skills
- Detail-oriented
- Conflict resolution
- Teamwork and collaboration
- Adaptability
References
Roberto Rosado, Former Supervisor, Supervisory Transport Security Officer, roberto.rosado@tsa.dhs.gov
Accomplishments
Model Officer Award 2025
Timeline
Transport Security Officer
Department of Homeland Security- Transport Security Administration
11.2022 - Current
Assistant Manager & Swim Instructor
Foss Swim School
07.2021 - 11.2022
Data Entry Administrator
HR Support
05.2021 - 08.2021
Cashier
Angelo Caputo's Fresh Market
01.2020 - 09.2020
Honor Caddie
Oak Park Country Club
07.2015 - 10.2019
Some College (No Degree) - Homeland Security Program
College of DuPage
High School Diploma -
Elmwood Park High School