Angelica Martinez
Bolingbrook
Summary
At Classy Nails Spa, I excelled as a receptionist, leveraging my bilingual abilities and organization skills to enhance customer satisfaction. Mastering multitasking, I significantly improved appointment scheduling efficiency. My proactive approach in maintaining a pristine environment and adept handling of diverse payment methods underscore my commitment to excellence and professionalism.
Overview
4
4
years of professional experience
Work History
Social Media Content Creator
Tik tok , instagram
Bolingbrook
01.2024 - Current
- Created engaging, original content including posts, videos, and graphics tailored to specific platform requirements.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Implemented hashtag strategies to increase reach and discoverability of content.
- Brainstormed ideas for new video concepts and stories.
- Researched trending topics related to target audience.
- Promote brands and products
Receptionist
Classy Nails Spa
Bolingbrook
03.2021 - Current
- My job duty as a current receptionist employe consist of customer service.
- I pick up calls very consistently , making sure I answer at my best potential.
- Handle costumer inquiries , and complaints solving to my best abilities.
- Book appointments accordingly to the customer preferences and availability we offer.
- Greet costumers coming in ensuring their visit and direct them to the tech offering them any water , and reassuring them.
- Take part of making sure my area is presentable , organized , and clean.
- Coordinate all polish by color and brand , as well as the sample we offer our customers, to ensure that we have variety of products for them to choose from.
- Sanitize all around my desk and any items that costumer may have touch, to provide a clean and comfortable environment for everyone.
- Proceed customer payments using cash , card, Zelle or gift cards , having the cash box as a responsibility making sure each transaction is completed successfully.
Education
Some College (No Degree) - Digital Communications And Media
College of DuPage
Glen Ellyn, ILSkills
- Multitasking and prioritizing
- Bilingual
- Determined
- Organization skills
- Time management
- Appointment scheduling
- Verbal and written communication
- Positive and professional
- Customer service
- Greeting and seating clients
- Promotional video
- Mobile editing
- Social media posting
Timeline
Social Media Content Creator
Tik tok , instagram
01.2024 - Current
Receptionist
Classy Nails Spa
03.2021 - Current
Some College (No Degree) - Digital Communications And Media
College of DuPage