Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Harper

Chicago

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Alight Solutions
04.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.

Customer Service Representative

Amazon
10.2018 - 03.2023
  • Handling heavy inbound calling , handling customers problems and issues, such as lost or missing packages, refund and returns etc
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Recruiter

PERYAM & KROLL RESEARCH
04.2017 - 09.2018
  • Handling inbound and outbound calling,Recruiting individuals to come in,to participate in paid market research studies.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Warehouse Associate

Trunk Club Warehouse
07.2016 - 03.2017
  • Handling inbound calling concerning packages and shipments
  • Unloading merchandise,folding tagging, and stocking merchandise

Telephone Interviewer

Norc
01.2015 - 06.2016
  • Conducted social science research,In a call center environment by inbound and outbound calling
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.

Education

High school or equivalent - Graphics Design

Manley Career Academy High School
Chicago, IL
06.2005

Skills

  • Interview
  • Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Market Research
  • Customer service
  • Inbound customer service
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Appointment scheduling
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Phone etiquette

Timeline

Customer Care Representative

Alight Solutions
04.2023 - 06.2024

Customer Service Representative

Amazon
10.2018 - 03.2023

Recruiter

PERYAM & KROLL RESEARCH
04.2017 - 09.2018

Warehouse Associate

Trunk Club Warehouse
07.2016 - 03.2017

Telephone Interviewer

Norc
01.2015 - 06.2016

High school or equivalent - Graphics Design

Manley Career Academy High School

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Angelica Harper