Angelic Nicholas
Bellwood
Summary
Dynamic hospitality professional with a proven track record at The Sheridan, excelling in guest relations and property management. Leveraging exceptional communication skills, I enhanced service delivery and resolved customer issues, resulting in increased satisfaction. Proficient in technology, I implemented efficient operational strategies that streamlined processes and improved team performance.
Overview
5
5
years of professional experience
Work History
Lead Concierge
The Sheridan at River Forest and Oakbrook
05.2022 - 05.2026
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Handled customer complaints to satisfy and retain guests.
Retail Sales Worker
Psycho Bunny
01.2022 - 04.2022
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Retail Sales Associate
Nordstrom Rack
08.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Communication
Western Illinois University
Macomb, ILHigh School Diploma - undefined
Golder College Prep
Chicago, IL06.2016
Skills
- Exceptional communication
- Guest relations
- Multitasking and organization
- Technology proficiency
- Customer service
- Hospitality
Timeline
Lead Concierge
The Sheridan at River Forest and Oakbrook
05.2022 - 05.2026
Retail Sales Worker
Psycho Bunny
01.2022 - 04.2022
Retail Sales Associate
Nordstrom Rack
08.2021 - 12.2021
High School Diploma - undefined
Golder College Prep
Associate of Arts - Communication
Western Illinois University