Angelia Prather
Edwardsville
Summary
Dynamic and dedicated professional with extensive experience in customer service at Kimchi Guys. Proven ability to resolve conflicts and enhance guest satisfaction while supervising staff and fostering teamwork. Skilled in cash handling and POS operations, consistently maintaining a welcoming environment that promotes positive customer experiences.
Overview
8
8
years of professional experience
Work History
Shift Lead
Kimchi Guys
07.2024 - 04.2025
- Completed store opening and closing procedures.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures.
- Trained and mentored new employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Arts Camp Counselor
Southern Illinois University Edwarsville
05.2024 - 07.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Front of House Cashier
Dairy Queen Grill & Chill
05.2023 - 09.2023
- Coordinated with front of house to ensure smooth service during busy periods.
- Assisted customers by answering questions and fulfilling requests.
- Handled cash, credit card, and gift card transactions securely while adhering to all company protocols and guidelines.
- Supported inventory management efforts by stocking shelves, condiments stations, or merchandise displays as needed during shifts.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
Arts Camp Counselor
SIYA Camp
05.2017 - 06.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
Education
Bachelor In Arts - Theatre
Southern Illinois University, Edwardsville
Edwardsville, IL05.2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Coaching and mentoring
- Cash handling
- POS system operation
Timeline
Shift Lead
Kimchi Guys
07.2024 - 04.2025
Arts Camp Counselor
Southern Illinois University Edwarsville
05.2024 - 07.2024
Front of House Cashier
Dairy Queen Grill & Chill
05.2023 - 09.2023
Arts Camp Counselor
SIYA Camp
05.2017 - 06.2019
Bachelor In Arts - Theatre
Southern Illinois University, Edwardsville
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