Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angeles Bahena

Hoffman Estates

Summary

Dynamic professional with a proven track record at Courtyard by Marriott Hotel, excelling in reception area maintenance and appointment scheduling. Known for problem-solving and fostering a welcoming atmosphere, I enhanced customer satisfaction through effective communication and organization, ensuring a clean and inviting environment for clients and visitors alike.

Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.

Professional in administrative support roles, bringing valuable experience in handling front desk responsibilities and enhancing office efficiency. Known for reliability and adaptability in dynamic environments, consistently contributing to team goals and positive workplace culture. Possesses strong organizational skills and friendly demeanor, essential for maintaining smooth operations.

Experienced with front desk operations and administrative support. Utilizes effective communication skills to ensure seamless interactions with clients and staff. Track record of maintaining organized and efficient office environments.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Receptionist Assistant

Courtyard by Marriott Hotel
04.2022 - Current
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Preschool Lead Teacher

Kids and Company
09.2018 - Current
  • Completed documentation on individual children and teachers for recordkeeping.
  • Planned and prepared activities for [age] students.
  • Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
  • Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Incorporated music, art and literature into curriculum.
  • Developed innovative activities to engage young children in learning process.
  • Modeled positive behavior and communication skills for students.
  • Organized and supervised large and small group activities.
  • Created safe and nurturing learning environment for preschoolers.
  • Monitored classroom to verify safe and secure environment.
  • Guided students to develop social, emotional and physical skills.
  • Utilized creative teaching strategies to engage students in classroom.
  • Implemented age-appropriate curricula to meet needs of young learners.

Assistant Manager

Motel 6 Hotel
10.2017 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

No Degree - Early Childhood Care And Education

William Harper College
Palatine, IL
01-2025

High School Diploma -

Davia Career Center
Bensenville, IL
05-1998

Skills

  • Reception area maintenance
  • Maintaining cleanliness
  • Appointment scheduling
  • Office organization
  • Punctual and reliable
  • Call answering and routing
  • Problem-solving
  • Positive and professional

Languages

Spanish
Native or Bilingual

Timeline

Receptionist Assistant

Courtyard by Marriott Hotel
04.2022 - Current

Preschool Lead Teacher

Kids and Company
09.2018 - Current

Assistant Manager

Motel 6 Hotel
10.2017 - 06.2022

No Degree - Early Childhood Care And Education

William Harper College

High School Diploma -

Davia Career Center
Angeles Bahena