ANGELAROSE KILEY
Pingree Grove
Summary
I am a detail-oriented Accounts Receivable and Collections Specialist with a strong background in managing high-volume account portfolios, reducing delinquencies, and improving cash flow. In addition to my individual contributions, I have served in a team lead capacity, supporting collections staff, monitoring performance metrics, and assisting with training to ensure accuracy and compliance. I am highly skilled in resolving complex billing discrepancies, negotiating effective payment arrangements, and building strong client relationships. I am recognized for my efficiency, organization, and ability to consistently meet or exceed performance goals in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Accounts Receivable & Collections Specialist-Team Lead
Rentokil-Terminix
Wyomissing, PA
01.2020 - Current
- Lead and manage a team of collectors overseeing a large portfolio of customer accounts to ensure timely collections, accurate cash application, and efficient payment processing
- Drive reductions in DSO by setting team goals, monitoring KPIs, and reducing aged receivables through strategic follow-up and negotiations
- Oversee posting and application of payments via ACH, wire, check, and credit card, resolving unapplied cash and complex variances
- Act as escalation point for high-risk accounts, complex billing disputes, and sensitive customer communications
- Partner with customers to resolve PO-related issues, short pays, and invoice discrepancies impacting collections and cash flow
- Analyze aging reports, DSO trends, and collector performance to prioritize high-value accounts and guide team focus
- Coach, train, and mentor collectors through regular feedback, account reviews, and performance management
- Develop and refine collection strategies, workflows, and best practices to improve recovery rates and operational efficiency
- Review and approve account escalations including legal action, third-party collections, and credit holds
- Collaborate cross-functionally with Sales, Billing, AR, Credit, and Finance to resolve issues and improve end-to-end processes
Office Administrator
Able Pest Control
St. Charles, IL
02.2018 - 02.2019
- Managed daily financial operations, including deposits and bank statement reconciliations
- Generated invoices and monitored outstanding balances to support timely collections
- Resolved billing and payment issues while maintaining positive customer relationships
- Coordinated scheduling and maintained organized office operations
- Handled high-volume client communications and correspondence
Team Member
Panera Bread
Crystal Lake, IL
03.2002 - 05.2014
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Assisted and specialized in catering for large functions
- Managed inventory and followed food safety and sanitation standards
- Interviewed and evaluated candidates to support hiring decisions
- Assisted the catering department with event preparation and service execution
- Helped lead the launch of five new locations, ensuring smooth operational rollouts
- Facilitated onboarding training for new hires and coordinated training for new product launches
Cosmetologist
Bea’s Hair Design
Palatine, IL
09.2005 - 09.2011
- Built and maintained a loyal client base through personalized service
- Managed appointment scheduling and client records
- Provided professional hair cutting, coloring, and styling services
- Promoted and sold retail products to support business revenue
- Maintained accurate bookkeeping and oversaw financial operations for the salon.
Education
Crystal Lake South
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Empire Beauty School
Skills
- Accounts Receivable & Collections
- Commercial & Consumer Accounts
- Payment Negotiation & Resolution
- Account Reconciliation
- Cash Application & Payment Posting
- Billing Dispute Management
- Aging & Delinquency Analysis
- High-Volume Account Management
- Customer Relationship Management
- Professional Client Communication
- Financial Record Accuracy
- Bank Deposits & Statement Reconciliation
- Process Improvement
- Cross-Functional Collaboration
- Time Management & Multitasking
- Compliance & Policy Adherence
- Data Entry & Documentation
- Microsoft Excel, Word, Outlook, PowerPoint
- Google Docs
- Gmail
Timeline
Accounts Receivable & Collections Specialist-Team Lead
Rentokil-Terminix
01.2020 - Current
Office Administrator
Able Pest Control
02.2018 - 02.2019
Cosmetologist
Bea’s Hair Design
09.2005 - 09.2011
Team Member
Panera Bread
03.2002 - 05.2014
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Empire Beauty School
Crystal Lake South