Angela Yerk
Rockford,IL
Summary
Dynamic administrative professional with a proven track record at Rock Valley College, excelling in customer service and data management. Adept at fostering client relations, I enhanced office efficiency and streamlined filing systems, significantly reducing wait times during peak periods. Committed to maintaining confidentiality and supporting team productivity.
Overview
26
26
years of professional experience
Work History
Administrative Assistant II
Rock Valley College
10.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Assistant to the Registrar
Beloit College
08.1999 - 10.2012
- Participated in campus events as a representative of the Registrar''s Office, promoting a positive image of the institution.
- Coordinated graduation ceremonies by organizing event logistics and verifying diploma information for accuracy before distribution.
- Reduced wait times during peak registration periods with efficient handling of walk-in appointments and phone requests.
- Supported the development and maintenance of the academic calendar, ensuring clear communication to all campus stakeholders.
- Audited transcripts for transfer students to ensure proper credit allocation following institutional guidelines.
- Enhanced office efficiency by streamlining filing systems and implementing digital record keeping.
- Supported the Registrar with daily tasks, including scheduling appointments, coordinating meetings, and managing correspondence.
- Facilitated timely grade submissions from faculty members through reminders, training sessions, and troubleshooting assistance.
- Assisted in maintaining accurate student records, ensuring confidentiality and security of all data.
- Maintained accurate degree audits for graduating seniors, preventing delays in degree conferral processes.
- Provided excellent customer service to students and parents, addressing inquiries regarding enrollment, transcripts, and graduation requirements.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Brodhead High School
Brodhead05.1996
Skills
- Customer service
- Data entry
- File organization
- Clerical support
- Database entry
- Records management
- Prioritization
- Multi-line phone systems
Timeline
Administrative Assistant II
Rock Valley College
10.2012 - Current
Assistant to the Registrar
Beloit College
08.1999 - 10.2012
High School Diploma -
Brodhead High School
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