Dynamic compliance and risk management professional with extensive experience at Discover Financial Services. Proven track record in regulatory change management and third-party risk management, driving compliance initiatives and enhancing operational efficiency. Adept at project management and fostering collaboration across teams, ensuring adherence to complex regulations while mitigating financial risk.
Overview
9
9
years of professional experience
Work History
Principal Business Risk Control Specialist
Discover Financial Services
Riverwoods
11.2023 - Current
Lead risk identification and management strategies across the Decisions and Analysis (DNA) organization, partnering with Legal, Compliance, and Corporate Risk functions.
Design and implement business-unit-specific approaches to operational, compliance, and control risk identification and assessment within marketing and communications technologies.
Oversee risk assessment, control development, process documentation, testing, remediation, and third-party risk management activities.
Educate and train business partners on U.S. federal and state regulatory requirements, ensuring consistent implementation across all business and product units.
Evaluate operations across DNA business units to identify control enhancements and ensure legal, technology, and process changes are effectively triaged and integrated.
Develop and maintain tools, job aids, and processes to streamline compliance with policy and control requirements.
Monitor and improve the risk and control environment, performing oversight, root cause analysis, and managing post-launch control evaluations.
Lead timely risk reporting, including Operational Risk Events (OREs), consumer complaints, and remediation activities; and present insights to senior leadership.
Support team oversight and staff development through coaching and review, in coordination with senior leadership.
Manage complex projects in exam readiness, control standardization, business continuity planning, and continuous improvement initiatives.
Regulatory Compliance Analyst
Fay Financial LLC.
Chicago
12.2021 - 06.2023
Monitored regulatory and compliance trends in mortgage and financial services to ensure company adherence to federal, state, and investor requirements.
Assessed the impact of new laws through gap and risk assessments, defining specific compliance actions for servicing and origination operations.
Translated complex legal and regulatory requirements into actionable business strategies by collaborating with business units and executive leadership.
Led cross-functional compliance initiatives to align operations with UDAAP, ECOA, TILA-RESPA, FCRA, GLBA, CPRA, and other federal/state regulations.
Facilitated internal control and government compliance reviews, identifying process gaps and driving timely remediation in partnership with Quality Assurance teams.
Provided subject matter expertise in issue resolution and investigations, working closely with in-house counsel and leadership to mitigate financial and reputational risk.
Conducted compliance training for department and executive leaders on regulatory changes and risk management practices.
Managed regulatory change tracking tools, led compliance status reporting, and developed dashboards and executive summaries for senior leadership.
Coordinated regulatory change meetings and ensured documentation and communication aligned with compliance, governance, and PMO standards.
Engaged stakeholders across Legal, Risk, Audit, HR, and Finance to promote a strong compliance culture and support continuous improvement initiatives.
Loss Mitigation Policy & Procedure Writer III, Compliance & Audit Liaison
Dovenmuehle Mortgage, Inc.
Lake Zurich
05.2019 - 12.2021
Reviewed and updated policies, procedures, and job aids in response to federal, state, GSE, and investor regulatory changes, ensuring alignment with compliance standards.
Partnered with department leaders to create and revise procedural documentation across multiple business units, including Loss Mitigation, Foreclosure, and Audit.
Tracked procedural updates and maintained version control via SharePoint; ensured firmwide communication and training on new or revised compliance requirements.
Conducted departmental training sessions on procedural changes and maintained training acknowledgements to ensure compliance accountability.
Collaborated with leadership during weekly compliance meetings to provide updates on regulatory changes, audit findings, and corrective actions.
Developed and implemented global procedures by synthesizing meeting outcomes and translating them into standardized compliance documentation.
Created and maintained a comprehensive Project Plan to monitor implementation of policy changes and responses to client audit inquiries.
Managed detailed audit response processes, including drafting letters, obtaining approvals, and maintaining thorough audit documentation trails.
Delivered prompt and professional responses to both internal and external audit inquiries and conducted legal research to support compliance tracking.
Demonstrated agility in adapting to changing regulatory environments, streamlining workflows, and supporting business continuity through compliance initiatives.
Firmwide CLE Compliance Coordinator
Kirkland & Ellis LLP
Chicago
06.2016 - 05.2019
Tracked CLE compliance deadlines, bar admissions, and renewals for 700+ attorneys across CA, DC, IL, NY, TX, and VA, ensuring adherence to jurisdictional requirements.
Managed CLE programs and databases, coordinated provider renewals, and ensured accurate CLE recordkeeping in alignment with state accreditation standards.
Created and maintained a comprehensive project management work plan to monitor task progress, risk status, and compliance milestones by office location.
Partnered with HRIMS to track and update attorney licensing data in PeopleSoft to ensure compliance and mitigate firmwide risk.
Served as the primary U.S. contact for international offices (London, Munich, Shanghai, Hong Kong), facilitating global attorney onboarding and CPD compliance.
Led regular departmental and firmwide cross-office calls to enhance communication, collaboration, and consistent compliance practices globally.
Oversaw CLE training logistics, including scheduling, venue setup, and CLE credit administration for internal and external legal education programs.
Maintained the firm’s CLE calendar, including Diversity, Alumni, and Business Development training events.
Supervised and mentored a team managing CLE onboarding/offboarding for attorneys, while assigning strategic ad hoc projects to support team development.
Contributed to the design and rollout of compliance tools and training technologies, proactively resolving procedural issues and improving operational efficiency.
Education
Master of Jurisprudence - Compliance & Enterprise Risk Management
Loyola University Chicago
Chicago, IL
12-2022
Bachelor of Arts - Administration of Justice
Southern Illinois University
Carbondale, IL
08-2006
Skills
Compliance Monitoring
Risk Control Self Assessment
Risk and Control Mapping
Third Party Risk Management
Compliance Risk Assessments
Project Management
Regulatory Change Management
Audit Readiness
Regulation B
Regulation V
Regulation X
Regulation Z
DODD-Frank Act
Consumer Protection Act
Advancing Compliance Initiatives
Issue Management
Certifications Licenses And Memberships
Certification, 2023, Certified Compliance & Ethics Professional (CCEP), Society of Corporate Compliance and Ethics (SCCE)
Certificate, 2011, Paralegal Studies Certificate, Harper College, Palatine, IL