Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA THOMPSON

Chicago

Summary

Accomplished and adaptable professional with 5+ years of diverse experience in client-focused roles. Skilled in managing processes, resolving complex needs, and building strong relationships, whether coordinating housing programs, guiding residents, or advising on insurance solutions. Known for clear communication, compliance-driven approach, and delivering outcomes through personalized support and proactive problem-solving.

Overview

12
12
years of professional experience

Work History

Resident Occupancy Specialist

BG Multifamily
10.2022 - 06.2024
  • Delivered exceptional customer service by promptly addressing all calls and inquiries.
  • Scheduled appointments and conducted in-person visits to fulfill tenant needs.
  • Supported daily operations through effective communication with Community Manager and maintenance teams.
  • Welcomed prospective tenants, showcased property features, and guided tours according to procedures.
  • Monitored leasing, retention, and re-certifications to achieve 97% physical occupancy.
  • Prepared lease applications, verifications, and occupancy agreements while ensuring accurate data entry.
  • Managed rent collection processes, monitored balances, and issued late or eviction notices as necessary.

Housing Case Manager

Christian Community Health Center
01.2020 - 09.2022
  • Conducted initial client interviews to assess housing needs and create tailored service plans.
  • Developed outreach strategies to engage homeless individuals in supportive housing programs.
  • Provided referrals to community resources, including rental assistance and employment programs.
  • Negotiated leases with landlords, offering continuous support throughout the tenancy period.
  • Assisted clients in identifying suitable affordable housing options based on income.
  • Collaborated with various agencies to enhance resource availability for clients.
  • Facilitated access to legal services and public benefits for improved client support.
  • Monitored client progress and adjusted service plans as necessary.

Sales Representative

Insurance Depot Services
06.2012 - 01.2020
  • Prospected and secured new clients through referrals, networking, and cold-calling.
  • Scheduled and followed up on client appointments, ensuring completed applications.
  • Addressed client inquiries and resolved complaints to maintain satisfaction.
  • Consistently met or exceeded sales quotas and maintained accurate client records.

Education

Bachelor of Art - Business

Columbia College Chicago
Chicago, IL

Skills

  • Technical Proficiency
  • Communication & Collaboration
  • Customer Relations
  • Team-Building
  • Organizational Abilities
  • Problem-Solving Abilities
  • Multitasking
  • Financial Tracking
  • Property management
  • Cost Analysis
  • Budget Management
  • Analytical Skills
  • Problem-Solving Capabilities

Timeline

Resident Occupancy Specialist

BG Multifamily
10.2022 - 06.2024

Housing Case Manager

Christian Community Health Center
01.2020 - 09.2022

Sales Representative

Insurance Depot Services
06.2012 - 01.2020

Bachelor of Art - Business

Columbia College Chicago
ANGELA THOMPSON