ANGELA RUFER
Woodstock
Summary
Dynamic Sr. Business Manager at AT&T with expertise in project and vendor management. Proven track record in enhancing business continuity and implementing testing methodologies. Adept at cross-team collaboration, driving significant improvements in operational efficiency. Skilled in data analysis and Microsoft Suite, consistently delivering impactful results in high-stakes environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sr. Business Manager
AT&T
Hoffman Estates
02.2008 - Current
- Support impacted network operation work centers by serving as the single point of contact for project planning efforts requiring collaboration for tooling requirements, processes and workflows, interface agreements, UAT/NMORT, support & vendor maintenance agreements
- Platforms/Projects supported: e911, BVOIP, Project Stream
Business Manager
AT&T
Hoffman Estates
02.2008 - 10.2012
- June 2012 – Promoted to Sr
- Business Manager functioning in a new role for SDP Development Vendor Management, managing the development activities conducted by our vendor, Cognizant
- Provide development management work estimates
- Track vendor CMPM time, compared to estimates
- Track development SLAs
- Prepare and maintain our Supplier Management Plan (SMP)
- Oversee defect triages for test and production
- Participate in production deployment validations
- Responsible for tracking and reporting SDP testing metrics and impacting defects for each uVerse release (Feb 2008 – Jun 2012)
- Plan Steward for our organization's business continuity plan
- I work with other plan stewards to collect and document information for the Kafka organization to help ensure business processes may be executed in the event of a disaster
- Quality Center Business Unit Representative for the Kafka organization
- I work with all the teams across the Kafka org, as well as the QC support team, to implement and communicate standard QC operating procedures
- Participated in the Class A Appraisal training sessions to help assist with the PIID Document required for the Verification Phase
- The PIID document focuses primarily on our test procedures that aligned with the IT UP process, which will help us pass the Class A Appraisal for the desired CMMI certification
IT Consultant
Cognizant
Chicago
12.2006 - 02.2008
- Managed multiple release efforts for successful deployment of AT&T Self-Service web application that allows customers to manage their accounts online and order various combinations of HSIA, IPTV and VoIP services
- Tracked and reported project and program level Issues and Jeopardy’s and help to ensure timely resolution to meet project timelines
- Tracked and reported integration, system and e2e testing progress to ensure exit criteria is met
- Monitored and assisted with production support procedures and deployment of the production code fixes to the multiple testing environments
- Quality Center Administrator
QC Manager
AT&T
Hoffman Estates
11.2004 - 12.2006
- Managed software testing team for a new project at AT&T during complex implementation of multiple strategic applications, including customer account creation, order processing, billing and enterprise application integration middleware
- Played key role in implementing testing best practices, methodologies and procedures for a new application that created potential for future business growth and improved competitive position
- Evaluated testing results and produced detailed test metrics summarizing testing progress and defect analysis
- Interviewed and hired testing staff to support implementation
- Managed onsite and offshore testing staff
- Test Director Administrator
Software Engineer III
Sprint
Overland Park
06.2001 - 09.2004
- Lead Quality Analyst for the Wireless Service Delivery System Test Team supporting the amdocs Vendor Billing Application
- Responsible for staffing the test team and implementing testing standards and procedures
- Developed and coordinated SWOT Analysis sessions as a tool for measuring and achieving delivery process improvements
- Served as a Process Advocate for Testing and Configuration Management for the One Sprint Process Initiative
IT Consultant
Midwest Consulting Group
Kansas City
11.2000 - 06.2001
- Served as Sr
- QA Analyst testing the amdocs Vendor Billing application
- Duties included collecting and analyzing technical requirements, creating test cases, creating test scripts, executing tests, as well as managing defects
- Utilized SQL to validate TOAD tables and Unix to validate batch processes
IT Consultant
Metro Information Services
Kansas City
03.2000 - 11.2000
- QA Manager for a start-up Web Design Division for an existing advertising agency
- Successfully designed and implemented the QA department for testing B2B and B2C web sites
- Hired a test team and implemented the testing procedures and methodologies to be used
- Researched and developed proposals for additional testing services such as Usability Testing and Load Testing
- Functioned as Project Manager for the redesign of the corporate Web site
IT Consultant
DeFoor Consulting
Kansas City
08.1999 - 02.2000
- Worked as a Business Analyst Consultant for Government Risk Management Agency’s (RMA) Midwest region to help plan and prepare Y2K Contingency Plans and Business Resumption Plans
- Coordinated and conducted meetings and interviews with Business Resumption Team Leaders to collect requirements and other pertinent systems information
- Performed Risk Analysis of all RMA mission critical IT systems
Software Tester
Black & Veatch Engineering
Overland Park
04.1993 - 08.1999
- Worked with developers to test internal and vendor software packages before release to customer
- Wrote Software Test Plans and Software Test Scripts
- Wrote SQL queries to test data integrity of tables
- Promoted to Team Leader for all BISNet Application testing
- Functioned as a Development Coach to guide other IS Professionals in developing their career at Black & Veatch
Education
Masters of Business Administration -
Baker University
Lee’s Summit, MOBachelor of Science - Computer Information Systems
DeVry University
Kansas City, MOSkills
- Project management
- Vendor management
- Business continuity
- Testing methodologies
- Data analysis
- Microsoft Suite proficiency
- Cross-team collaboration
Certification
Certified Software Test Engineer, 2001
Timeline
Sr. Business Manager
AT&T
02.2008 - Current
Business Manager
AT&T
02.2008 - 10.2012
IT Consultant
Cognizant
12.2006 - 02.2008
QC Manager
AT&T
11.2004 - 12.2006
Software Engineer III
Sprint
06.2001 - 09.2004
IT Consultant
Midwest Consulting Group
11.2000 - 06.2001
IT Consultant
Metro Information Services
03.2000 - 11.2000
IT Consultant
DeFoor Consulting
08.1999 - 02.2000
Software Tester
Black & Veatch Engineering
04.1993 - 08.1999
Masters of Business Administration -
Baker University
Bachelor of Science - Computer Information Systems
DeVry University
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