Angela Rosa
Woodridge
Summary
Results-driven Administrative Specialist with 15 years of experience in managing office operations and improving customer satisfaction. Skilled in data entry, SAP, and Microsoft Office, with a strong focus on streamlining processes for enhanced efficiency. Dedicated to supporting team collaboration and pursuing professional development in evolving environments.
Overview
17
17
years of professional experience
Work History
Patient Support Representative
BroadPath Healthcare Solutions
Woodridge
10.2025 - Current
- Handled 32-105 calls daily, efficiently resolving customer inquiries and processing prescriptions via phone and email.
- Processing prescriptions and ensuring prompt service.
- Provided exceptional customer support by addressing concerns and questions, resulting in strengthened client relationships and improved satisfaction.
- Conduct follow-up calls to enhance customer satisfaction and retention.
- Coordinated delivery schedules and proactively addressed issues to ensure timely service.
- Coordinated with distribution and management teams to resolve delivery issues, fostering effective communication and prompt solutions.
- Streamlined order entry processes, enhancing efficiency and reducing processing times, leading to noticeable results in customer service delivery.
- Maintained accurate records of prescriptions and deliveries, ensuring compliance with regulations and minimizing errors in service.
- Coordinate provider schedules and address issues proactively.
- Submitted referrals to appropriate departments for processing.
- Managed daily office tasks to maintain smooth operations and enhance customer satisfaction.
Customer Service Representative
Fresenius Medical Care
Lake Bluff
02.2022 - 03.2024
- Handle 32-105 calls daily, resolving customer inquiries efficiently.
- Process prescriptions via phone and email, ensuring prompt service.
- Coordinate delivery schedules, addressing issues proactively.
- Conduct follow-up calls to enhance customer satisfaction and retention.
- Provided exceptional customer support by addressing concerns and questions, resulting in strengthened client relationships and improved satisfaction.
- Streamlined order entry processes, enhancing efficiency and reducing processing times, leading to noticeable results in customer service delivery.
- Analyzed customer feedback to identify service gaps, implementing improvements that led to marked gains in overall customer satisfaction.
Office Manager
TKG Environmental Services LLC
Waukegan
07.2017 - 04.2020
- Managed office tasks, improving efficiency and accuracy in daily operations.
- Coordinated driver dispatch, ensuring prompt and effective service delivery.
- Handled payroll and bookkeeping, maintaining financial accuracy and compliance.
- Facilitated employee onboarding, enhancing team integration and productivity.
- Fostered a positive office environment, enhancing team morale and collaboration through effective communication and support.
- Streamlined payroll processes, reducing errors and ensuring timely employee payments, which boosted staff satisfaction.
- Implemented a digital filing system, improving document retrieval times and enhancing operational efficiency across departments.
- Maintained accurate accounts receivable and payable records, ensuring compliance with financial regulations and improving cash flow.
- Coordinated team meetings to align project goals, fostering effective communication and boosting overall team productivity.
General Manager
Wauk-N-Whiskey
Waukegan
04.2014 - 02.2017
- Managed payroll, inventory, and staff changes, enhancing operational efficiency.
- Led customer service and financial operations, ensuring smooth transactions.
- Coordinated events and daily operations, driving customer satisfaction.
- Streamlined data entry and supply orders, optimizing resource allocation.
- Fostered a customer-centric culture by training staff in service excellence, resulting in noticeable improvements in customer feedback and repeat business.
- Implemented an inventory management system that minimized waste and optimized stock levels, contributing to substantial cost savings for the establishment.
Office Manager-Accounts Receivable/Payable
Tredegar Film Products
Lake Zurich
01.2009 - 04.2016
- Managed accounts receivable/payable, ensuring timely and accurate financial transactions to support organizational cash flow.
- Streamlined accounts receivable processes, enhancing cash flow and ensuring timely payments while reducing discrepancies.
- Handled client HR applications, streamlining onboarding processes to enhance new employee integration.
- Coordinated with HR to process client applications efficiently, improving onboarding times and enhancing employee satisfaction.
- Handled client HR applications, streamlining onboarding processes.
- Oversaw reception duties, including multi-line phone systems and document management.
- Coordinated with HR to efficiently process client applications, reducing onboarding times and contributing to employee satisfaction.
Education
Upper secondary education -
UAGC
Arizona City, AZ 02.2026 - 06.2026
Some college -
Skills
- Epic CRM
- Healthcare software
- Conflict management
- Dispatching
- Escalation handling
- Billing processes
- Data entry
- Phone inquiries
- Insurance medical billing
- Inventory management
- Guest services
- Database systems
- CRM software
- Team development
- CRM system knowledge
- Healthcare privacy protection
- Organizational skills
- Data Entry
- Task prioritization
- Personal assistant experience
- Data sorting
- EPS
- Call Center
- Written communication
- Microsoft Office
- Data filtering
- Managing customer accounts
- Handling customer exchanges
- ADP Payroll software
- Word Processing
- Communication skills
- Microsoft Office
- SAP
- QuickBooks
- Customer support
- Data Archiving
- Invoicing
- Interpersonal skills
- Phone client interaction
- Windows
- Quality control
- Decision making
- Outbound calling
- Google Workspace
- Microsoft Excel
- Computer literacy
- Text messaging
- 5G
- Cro Dispatch Software
- Motivational interviewing
- Call center operations
- Phone etiquette
- Remote work experience
- Calendar management
- Remote Desktop Software
- Workday
- Client interaction documentation
- Vendor relationship building
- Transportation planning
- Microsoft Outlook
- Meeting agenda preparation
- Excel data entry
- Trucks Scale Software
- Administrative support
- Attention to detail
- Phone communication
- Proofreading
- Fleet management
- Microsoft 365 proficiency
- IOS
- Customer interactions
- Time management
- Data interpretation
- Dispatch software communication
- English
- Customer service
- Salesforce
- Sms Scale Software
- HIPAA
- Phone call management
- Returns management
- Computer operation
- Verbal communication
- Analysis skills
- Phone answering
- Medical records
- Healthcare support
- Call monitoring
- Live chat
- Patient billing
- Grammar
- Experience
- Teamwork
- Kronos
- Customer inquiry handling
- Patient interaction
- Email communication
- Payment processing
- Call center experience
- Billing reconciliation
- Customer issue escalation
- Email management
- GPS
- Travel planning
- Cross-location scheduling
- Freight Sales
- Appointment scheduling
- SAP ERP
- Truck towing
- Maintenance task scheduling
- EMR/EHR
- Phone support
- Problem-solving skills
- Data reporting
- Medical claim denial management
- Order processing
- Data verification
- Productivity software
- Client services
- Microsoft Access
- Windows Operating System
- Negotiation
- Clerical experience
Timeline
Upper secondary education -
UAGC
02.2026 - 06.2026
Patient Support Representative
BroadPath Healthcare Solutions
10.2025 - Current
Customer Service Representative
Fresenius Medical Care
02.2022 - 03.2024
Office Manager
TKG Environmental Services LLC
07.2017 - 04.2020
General Manager
Wauk-N-Whiskey
04.2014 - 02.2017
Office Manager-Accounts Receivable/Payable
Tredegar Film Products
01.2009 - 04.2016