Angela Perez
Romeoville
Summary
Detail-oriented professional with a Bachelor’s Degree in Business and Health Administration, specializing in healthcare and business sectors. Proven expertise in administrative operations and customer service, contributing to efficient and patient-centered environments. Recognized for strong communication skills and adaptability in diverse team settings. Bilingual in English and Spanish, enhancing engagement with a wider audience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Manager
Personalization Mall
Bolingbrook
11.2024 - 11.2025
- Managed customer inquiries through phone, email, and live chat platforms.
- Trained new representatives on company policies and customer service techniques.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with teams to enhance service delivery and improve customer satisfaction.
- Monitored team performance and provided feedback to ensure quality standards.
- Developed training materials to support ongoing staff development initiatives.
Guest Service Team Leader
Target
Lemont
10.2022 - 03.2024
- Supervised daily operations and ensured smooth guest service flow.
- Trained new team members on customer engagement techniques.
- Processed cash transactions accurately and efficiently for customer service operations.
- Managed cash drawer, ensuring proper balancing and reconciliation at shift end.
- Processed incoming payments, including checks and electronic fund transfers.
- Managed nightly store closing procedures and ensured security protocols were followed.
Sales Advocate
TJ Maxx
Romeoville
10.2019 - 08.2020
- Assisted customers in finding merchandise and provided product knowledge.
- Processed transactions quickly and accurately at the register.
- Maintained organized sales floor and ensured merchandise was well-displayed.
- Collaborated with team members to manage inventory levels effectively.
- Participated in visual merchandising efforts to enhance store presentation.
- Engaged customers to create a welcoming shopping environment consistently.
Host
Honey Jam Cafe
Bolingbrook
06.2019 - 09.2019
- Greeted and seated guests promptly in a busy café environment.
- Assisted servers with menu explanations and special requests from customers.
- Maintained cleanliness and organization of the host station and dining area.
- Collaborated with kitchen staff to ensure timely food delivery for guests.
- Handled customer inquiries and resolved concerns with professionalism and care.
- Monitored waiting lists, ensuring accurate updates for guest flow management.
Education
BBA - Health Care Management
University of St. Francis
Joliet, IL12-2025
High School Diploma -
Romeoville High School
Romeoville, IL05-2021
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Data entry
- Health care regulations
- Time management
- Workforce planning
- Team management
Internship
Wellness center assistant at the University of St. Francis — Jan 2025 - Dec 2025
- Greet and assist clients, students, or patients in a friendly and professional manner
- Schedule appointments, manage calendars, and handle check-ins/check-outs
- Maintain accurate records, files, and confidential health information
- Answer phone calls, emails, and general inquiries about wellness services and programs
- Assist wellness staff with daily operations, events, and workshops
- Monitor and restock supplies; keep treatment and common areas clean and organized
- Support health and wellness programs such as fitness classes, mental health initiatives, or educational activities
- Enforce wellness center policies, safety procedures, and HIPAA guidelines when applicable
- Process payments, memberships, and basic administrative tasks
- Create a welcoming, calm, and supportive environment for all visitors
Timeline
Customer Service Representative Manager
Personalization Mall
11.2024 - 11.2025
Guest Service Team Leader
Target
10.2022 - 03.2024
Sales Advocate
TJ Maxx
10.2019 - 08.2020
Host
Honey Jam Cafe
06.2019 - 09.2019
BBA - Health Care Management
University of St. Francis
High School Diploma -
Romeoville High School